Master Plumbers is a full-service plumbing company that provides high-quality and professional plumbing services in the Greensboro, Winston Salem, High Point, Burlington, Oak Ridge, Summerfield, and Stokesdale areas of North Carolina. Our team of expert plumbers is dedicated to providing exceptional service to our customers, ensuring 100% satisfaction.
Our Services
We offer a wide range of residential and commercial plumbing services, including emergency plumbing, faucet and toilet replacement, water heater installation, drain and sewer blockage cleaning, water filtration systems, and frozen water pipe repairs. Our team of licensed, insured, and bonded plumbers use only the highest-quality materials and the latest technology to ensure that every job is done efficiently and effectively.
Our plumbing services are designed to provide our customers with peace of mind, knowing that their plumbing systems are in good hands. Whether it's a minor issue or a major emergency, we're available 24/7 to respond quickly and resolve the problem.
Our Mission
At Master Plumbers, our mission is to provide exceptional plumbing services that exceed our customers' expectations. We strive to build long-term relationships with our customers, providing them with reliable, efficient, and affordable solutions to their plumbing needs. Our goal is to be the go-to plumbing company in the Greensboro area, known for our expertise, professionalism, and commitment to customer satisfaction.
Our Guarantees
We're so confident in our work that we offer five "SUPER" guarantees to our customers. These guarantees include a safety guarantee, upfront pricing guarantee, price match guarantee, excellence 100% satisfaction guarantee, and reliable in a jiffy guarantee. We stand behind our work and promise to deliver exceptional service every time.
Our Values
At Master Plumbers, we value our customers, our employees, and the community we serve. We believe in providing exceptional service, building strong relationships, and giving back to the community. We're committed to being a responsible and environmentally friendly company, using sustainable practices and reducing our carbon footprint whenever possible.
General Experience
The general experience with Master Plumbers Heating & Cooling seems to be positive, with many customers praising the professionalism, kindness, and expertise of the technicians. Many reviewers mentioned the prompt response, clear explanations of the issues and options, and the quality of work.
Praise for Technicians
Several reviewers specifically praised the technicians who worked on their issues, including Terry, Jake, Bailey, Peter, Brandon, Chase, Lee, Rey, Almond, and Joel. These technicians were described as professional, courteous, kind, and knowledgeable, and many reviewers appreciated their attention to detail and willingness to explain the issues and options.
Positive Aspects
- Many reviewers praised the prompt response and quick scheduling of appointments.
- The technicians were often described as professional, courteous, and knowledgeable.
- Many reviewers appreciated the clear explanations of the issues and options provided by the technicians.
- The quality of work was often praised, with many reviewers reporting satisfaction with the repairs and installations.
Negative Experiences
However, not all experiences were positive. A few reviewers reported negative experiences, including:
Misleading Pricing and Scamming
- One reviewer reported being misled about the pricing, with a diagnostic fee being charged without being clearly disclosed.
- Another reviewer reported feeling scammed, with the company charging an excessive amount for a well pump replacement and not providing clear explanations for the charges.
Miscommunication
- One reviewer reported feeling frustrated with the lack of communication from the company, with multiple calls being made before getting a response.
