People Relationships First
At Happy Wallet Quality Auto Repair, we stand for our "People Relationship First" customer service philosophy, plus our honesty and integrity in communication with our customers. Our mission is to provide you, our customer, with professional, ethical, and accurate automotive repair service in a welcoming environment. We understand that to give you accurate information regarding your vehicle and the proper care necessary, we must be vigilant about our inspections.
Our Services
We offer a wide range of auto repair services, including brake system repair, suspension services and repair, tire balancing, steering wheel engine services and repair, oil and filter change, pre-purchase inspections, and many more. We also offer Napa and TechNet 3-year/36,000 mile Nationwide warranties available with most repairs and services at no additional cost to you as a customer.
Our Approach
Our auto repair shop puts people's relationships first, which means we take care of you first, and then your cars. From the front desk clerk to our Service Attendants, our entire team, technicians, Operations Manager/Co-owner, Gloria Sarrazola, all do our part to make you feel at home. Our assessment begins when you pull into the parking lot, where the service advisor or service attendant takes pictures of your car's exterior and interior, notes the mileage and fuel levels, and checks for any warning lights. Then, our auto technicians do a pre-drive inspection, check oil levels, and any system that affects the vehicle's driving, once the vehicle is safe to drive the auto technician will perform a pre-service test drive. Finally, we put your vehicle in the bay to start the full digital visual inspection.
Why Choose Us
We understand that building trust and relationships with our customers is key to our success. We believe in educating our customers about preventive maintenance and making sure they feel confident that their chosen auto shop will do what's in their best interest. We offer financing options from Synchrony Bank, allowing our customers to pay for unplanned major repairs over time.
Overall Experience
Happy Wallet Auto Repair has received overwhelmingly positive reviews from its customers. The reviews highlight the shop's professionalism, honesty, and affordability.
Pricing and Value
Customers praised Happy Wallet for providing fair and competitive pricing, with many noting that the prices were reasonable and within their expected range.
Quality of Work
The quality of work at Happy Wallet was consistently praised, with customers reporting that their vehicles were repaired promptly and correctly. Many customers also appreciated the shop's thoroughness and attention to detail.
Customer Service
The staff at Happy Wallet, including Amanda, Gloria, and James, were frequently mentioned for their exceptional customer service, kindness, and professionalism.
Communication
Customers appreciated the clear communication and updates provided by Happy Wallet, including prompt responses to inquiries and regular updates on the status of repairs.
Trust and Loyalty
Many customers expressed their loyalty to Happy Wallet, stating that they would return for future repairs and recommend the shop to others.
