Our Story
At MR Shaw Insurance, we've spent over 65 years dedicated to providing exceptional service to our clients in Eastern Massachusetts. Founded in 1956, we've grown to become one of the fastest-growing agencies on the North Shore of Boston. Our commitment to our clients is built on trust, and we strive to deliver the highest quality property and casualty insurance products to individuals and businesses alike.
Our Mission
Our mission is to act as a trusted advisor to each of our clients, providing superior protection through continuous professional development and partnerships with leading insurance carriers. We promise to put our clients' needs first and above all else, setting us apart from our peers. We're dedicated to delivering superior service with each client contact, and we're passionate about helping our clients achieve their goals.
Client Services
At MR Shaw Insurance, we understand that your time is valuable. That's why we make doing business with us simple. You can get in touch with us by phone, email, or in person - it's your choice! We've also included electronic forms to allow you to send us your information anytime, day or night. Whether you need to request a certificate of insurance, make a change to your policy, or submit a claim, we've got you covered.
Claims
At MR Shaw Insurance, we know that every loss is unique, every situation different. That's why we recommend that, in most cases, you report your loss directly to your insurance company. Our insurance companies offer several different options for 24/7 claims reporting. Please click on your insurance carrier below to report a claim:
- The Andover Companies (Bay State Insurance, Cambridge Mutual Insurance, and Merrimack Mutual Insurance Companies)
Applications and Forms
We've included electronic forms to allow you to send us your information anytime, day or night. Whether you need to:
- Submit a change request
- Request a certificate of insurance
- Pay a bill
- Submit a claim
- Request a certificate of insurance, we're here to help.
About Us
Our office is conveniently located at 3710, 18 Hawthorne Blvd, Salem, MA 01970. You can reach us at (978) 744-4540, or email us at Ddrown@shawins.com. We're dedicated to providing exceptional service to our clients and look forward to serving you.
Excellent Customer Service
Many customers have praised the excellent service they received from the agents at M.R. Shaw Insurance Agency. They have reported quick and accurate responses, helpfulness, and a willingness to go above and beyond to assist with their insurance needs.
Positive Experiences with Specific Agents
Several customers have singled out specific agents, including Maribel, Victoria Small, Naomi, and Mark, for their exceptional service. These agents have been praised for their knowledge, professionalism, and ability to explain complex insurance concepts in a clear and concise manner.
Ability to Save Customers Money
Some customers have reported that the agents at M.R. Shaw Insurance Agency were able to save them money on their insurance premiums. This has been achieved through bundling policies, finding discounts, and correcting errors on their policies.
One Negative Experience
However, one customer reported a negative experience with an agent, Maribel, who was perceived as unprofessional and made false claims about a shared customer.
