Ignite Customer Connections with AI
AutoAlert is a leading provider of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert has been at the forefront of the automotive software and data mining industry, enhancing customer relationships that lead to repeat sales, service, and increased loyalty.
With a mission to empower innovative automotive partnerships to improve data-driven customer experiences, AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Our Markets
AutoAlert's portfolio of innovative solutions is designed to cater to the needs of the automotive industry, providing dealerships with the tools and expertise necessary to succeed in a rapidly changing market. Our solutions are tailored to meet the unique needs of dealerships, helping them to:
- Data-Driven Sales: Enrich customer data to gain a deeper understanding of customer behavior and preferences, enabling more effective sales strategies.
- Data-Driven Marketing: Leverage data-driven insights to create targeted marketing campaigns that resonate with customers.
- Data-Driven Dealership: Empower your dealership with streamlined processes and the best odds of success, ensuring that your team is equipped to act on opportunities.
Our Solutions
AutoAlert offers a range of cutting-edge solutions designed to help dealerships succeed in today's fast-paced market. Our solutions include:
- AlertMiner: A powerful data-mining platform that helps dealerships uncover valuable insights and trends hidden within their customer data.
- AlertMiner Pro: An advanced data-mining solution that combines the features of AlertMiner with additional capabilities, such as predictive analytics and machine learning.
- AutoAlert: A comprehensive customer relationship management platform that enables dealerships to create personalized customer experiences, streamline sales processes, and maximize profitability.
- CXM Engagement Studio: A flexible, user-friendly platform that empowers dealerships to create customized marketing campaigns and engage with customers on a deeper level.
- AutoAlert AI Assistants: Advanced artificial intelligence-driven solutions that help dealerships automate tasks, reduce manual labor, and improve efficiency.
- GeoAlert: A geographic information system (GIS) solution that helps dealerships better understand customer behavior and preferences based on location.
- Reputation Management: A solution designed to help dealerships manage and maintain a positive online reputation, ensuring a high level of customer satisfaction.
What Our Partners Say
At AutoAlert, we pride ourselves on building strong, collaborative relationships with our partners. Here's what a few of our valued partners have to say about working with us:
- "Cowboy Dan" Woolston, General Manager at McCarthy Toyota of Sedalia, praises AutoAlert's advanced AI capabilities, stating, "AutoAlert is a game-changer for our dealership."
- Stu Berkley, General Manager at Middletown Honda, commends AutoAlert's intuitive platform, saying, "AutoAlert is user-friendly and has significantly improved our sales process."
- Veronica Sanchez, General Manager at Clear Lake Infiniti in TX, appreciates AutoAlert's exceptional customer support, noting, "The AutoAlert team has always been responsive and helpful in resolving any issues we've encountered."
Get Started Today
At AutoAlert, we're committed to empowering innovative automotive partnerships to improve data-driven customer experiences. If you're ready to take your dealership to the next level, schedule a quick product demo today and discover how AutoAlert can help you do more with your dealership's data.
Overall Experience
The reviews are a mix of extremely negative and extremely positive experiences. The negative reviews express frustration and disappointment with the company's lack of support, unresponsive communication, and poor onboarding process. On the other hand, the positive reviews praise the company's excellent customer service, seamless communication, and helpful staff.
Bad Experiences
The company's poor customer service and lack of urgency in resolving issues are highlighted by several reviewers. Some customers reported difficulty in canceling their services, being penalized with additional payment, and receiving unhelpful responses from support staff. One reviewer even called the onboarding process the "worst" they've ever experienced.
Good Experiences
Several reviewers had excellent experiences with the company, citing knowledgeable and helpful staff, seamless communication, and a stress-free purchase process. Some reviewers specifically mentioned the excellent service received from individual team members, such as Eric Barnard, Allen Lane, and Nick Law, who went above and beyond to help them with their purchases.