At Broad River Auto Repair, we're proud to be the go-to destination for all your auto repair needs in Columbia, SC. With over 25 years of experience, our ASE-certified technicians have built a reputation for providing exceptional service, unparalleled expertise, and unmatched customer satisfaction. We understand the importance of having a reliable vehicle, and we're committed to getting you back on the road quickly, safely, and affordably.
Our Mission
Our mission is to provide top-notch automotive solutions that cater to the unique needs of each customer. We believe in transparency, honesty, and building long-lasting relationships with our clients. Our team of skilled technicians is dedicated to providing expert advice, personalized service, and cost-effective solutions that meet your specific requirements.
Our Services
We offer a comprehensive range of services designed to keep your vehicle running smoothly and efficiently. From routine maintenance like oil changes, tire rotations, and brake pad replacements to complex repairs like engine overhauls and transmission repairs, we've got you covered. Our services include:
- AC Repair
- Asian Vehicle Repair
- Car & Truck Care
- Domestic Cars & Trucks
- Electrical Services
- Electronic Services
- Engine Maintenance
- General Services
- Heating and Cooling Services
- Tires
Our Commitment
At Broad River Auto Repair, we're committed to providing:
- Fast and hassle-free service
- Transparent estimates with no hidden expenses
- Unparalleled expertise from our ASE-certified technicians
- Competitive pricing and cost-effective solutions
- A 100% satisfaction guarantee
What Our Customers Say
Don't just take our word for it! Our customers rave about our exceptional service, competitive pricing, and unparalleled expertise. Here's what some of our satisfied customers have to say:
- "Ernie and Paul and company are some of the best mechanics and people I have ever been associated with." - Sam
- "I wouldn't take my truck anywhere else! Very nice people and good prices!" - Donnie D.
- "Very honest, great at diagnosing. Fair. Only place I have taken my car for years." - Kathleen K.
Overview of Reviews
Excellent Customer Service and Repairs
The majority of reviewers praised Broad River Auto Repair for their exceptional customer service, honesty, and reliable repairs. Many customers appreciated the staff's friendly and courteous demeanor, feeling confident in the services provided. Several reviewers mentioned the shop's transparency and willingness to explain necessary repairs, prioritizing their needs and saving them money.
Pricing and Comparisons
Multiple reviewers compared Broad River Auto Repair favorably to dealerships, highlighting the shop's competitive pricing and better service. One customer saved at least $35 compared to a dealership quote, while another appreciated the shop's honesty in not trying to sell unnecessary repairs.
Trust and Loyalty
Several customers expressed their loyalty to Broad River Auto Repair, citing their trust in the shop's ability to fix their vehicles correctly and efficiently. Many reviewers have used the shop for multiple repairs and recommended it to others.
Negative Experience
Only one reviewer had a negative experience, citing poor communication and a lack of service from the shop. They felt misled and unhappy with the experience.
