Where we treat our customers like family because to us, they are.
At D&E Auto Repair, we're a family-owned and operated auto repair shop dedicated to providing top-notch services to the Chico community. Our mission is to treat our customers like family, and we strive to build long-lasting relationships with each and every one of them. Our team of ASE-Certified auto mechanics is committed to excellence, commitment, accountability, quality, and honesty in everything we do.
Our Story
We understand that finding a reliable and trustworthy auto repair shop can be a challenge. That's why we're dedicated to providing our customers with a unique experience that sets us apart from the rest. Our state-of-the-art facility is equipped with the latest diagnostic tools and technology, allowing us to accurately diagnose and repair even the most complex issues. We take pride in our work and stand behind the quality of our services with a NAPA 3-year/36,000-mile warranty.
Our Services
At D&E Auto Repair, we offer a wide range of auto repair and maintenance services to keep your vehicle running smoothly. From routine oil changes and brake repairs to complex engine and suspension repairs, our team is equipped to handle it all. We also provide digital vehicle inspections with every service, providing you with a detailed report of your vehicle's condition and recommending priority repairs to ensure your safety on the road.
Our Promise
At D&E Auto Repair, we promise to treat your vehicle with care and respect, just like it's one of our own. We're committed to providing you with exceptional service, honest advice, and quality repairs that will extend the life of your vehicle. We want to form lifelong relationships with our customers, and we're confident that our dedication to excellence, commitment, accountability, quality, and honesty will keep you coming back for generations to come.
Schedule Your Visit Today!
If you're in need of auto repair or maintenance services, don't hesitate to schedule your visit with us today. We're conveniently located at 3328 Esplanade St., Chico, CA 95973, and we offer a comfortable waiting area with coffee and water available. Let us take care of your vehicle and your family's safety - you're part of the family at D&E Auto Repair!
Overview
D&E Auto Repair has received a mix of positive and negative reviews. Most customers have praised the shop for its friendly and knowledgeable staff, efficient service, and fair pricing. However, some customers have expressed dissatisfaction with the accuracy of diagnostic tests, pricing, and communication.
Positive Reviews
- Friendly and welcoming staff, particularly the owner Aaron and the front desk staff
- Efficient service, with many customers receiving their vehicles back in a timely manner
- Fair pricing, with some customers appreciating the transparency of the pricing and the lack of upselling
- Knowledgeable technicians who take the time to explain repairs and communicate with customers
- Convenient location and hours of operation
Negative Reviews
- Inaccurate diagnostic tests, with some customers feeling that they were misled about the necessary repairs
- High prices, particularly for oil changes and other basic services
- Poor communication, with some customers feeling that they were not kept informed about the status of their repairs
- Unnecessary repairs, with some customers feeling that they were pressured into agreeing to repairs that were not necessary
