At O'Donnell Heating & Air Conditioning, Inc., we pride ourselves on being a reliable and trustworthy HVAC services provider in Amherst, NY, and surrounding areas since 1961. Our mission is to provide our customers with exceptional heating and cooling solutions, unparalleled customer service, and unwavering commitment to excellence.
Our Story
With over 60 years of experience, we have built a reputation for delivering top-notch HVAC services, including heating repair, heating service, heating installation, and more. Our team of expert technicians is dedicated to providing prompt response, affordable pricing, and a two-year guarantee on repairs. We take pride in being a Lennox Premier Dealer, offering leading innovations from one of the most recognized and well-regarded names in the industry.
Our Services
At O'Donnell Heating & Air Conditioning, Inc., we offer a wide range of services to cater to all your heating and cooling needs. From HVAC and plumbing new installation, replacement, repair, and maintenance to air quality and ductwork solutions, we have got you covered. Our services include:
- Heating repair, service, and installation
- Air conditioning repair, service, and installation
- Indoor air quality solutions
- Ductless HVAC systems
- Zoning systems
- Garage heating
- Oil to gas conversion
- Plumbing services
- Sheet metal fabrication
- Financing options
Why Choose Us
At O'Donnell Heating & Air Conditioning, Inc., we understand the importance of providing exceptional customer service. Our team of expert technicians is dedicated to delivering unmatched value across Eggertsville, Amherst, Snyder, Williamsville, Buffalo, Tonawanda, Cheektowaga, Depew, and Lancaster, NY. We take pride in being a fully licensed and insured company, always taking the extra steps to ensure customer satisfaction.
Our Values
At O'Donnell Heating & Air Conditioning, Inc., we believe in building long-term relationships with our customers. We strive to provide honest, reliable, and efficient services that exceed our customers' expectations. Our values are centered around exceptional customer service, unwavering commitment to excellence, and a passion for delivering top-notch HVAC services.
Overall Experience
The majority of customers have had an excellent experience with O'Donnell Heating and Air Conditioning. Many reviewers praised the company's professionalism, punctuality, and quality of work. The installation teams were often described as friendly, respectful, and efficient. Several customers appreciated the company's honesty and lack of high-pressure sales tactics.
Positive Aspects
- Professional and friendly staff
- Quality of work and attention to detail
- Punctuality and efficiency
- Honesty and lack of high-pressure sales tactics
- Respectful and accommodating technicians
- Good communication and explanation of the work process
Negative Aspects
- A few customers experienced issues with pricing, feeling that they were overcharged or misled about the cost of parts and labor.
- One customer had a poor experience with a technician's attitude and felt that they were not taken seriously.
- Another customer felt that the company was not truthful about the need for a new furnace and tried to sell them an unnecessary replacement.
