Trust us to fix it right the first time!
At All Star Plumbing and Air, we are a family-owned and operated business dedicated to providing top-notch plumbing and air conditioning services to the residents of Palm Beach County. With our team of highly skilled technicians and our commitment to exceptional customer service, we aim to be the go-to plumbing and AC contractor for all your needs.
Our Services
We offer a wide range of plumbing services, including plumbing installations, repairs, and maintenance. From clogged drains and sewer lines to water heater installations and repairs, we do it all. Our team is equipped with the latest technology and equipment to tackle any plumbing issue, big or small. We also offer air conditioning services, including AC installations, repairs, and maintenance.
Our Mission
Our mission is to serve our customers with a friendly attitude and always treat them like family. We strive to provide quality products that keep our customers safe, comfortable, and save them money. We are committed to our core values of being reliable, providing high-quality work, exceptional customer service, being helpful, and creating a family-like atmosphere for our customers and employees.
Our Core Values
- Reliable: We believe in providing fast and reliable service. We strive to make it to a job on time and ready to work.
- Quality: We believe in providing the highest quality of work. From our highly skilled technicians to our use of the highest quality parts and materials, we guarantee our customers receive quality work.
- Customer Service: We believe that everyone who calls or works for us becomes part of the All Star Family. We are friendly from the time we answer the phone to when the job is completed and beyond.
- Helpful: We believe in providing the customer what they need. We make our recommendations based on what we believe would most benefit the customer.
- Family: We believe in creating a truly family-owned and operated business with seven family members currently working at the company. We also believe in welcoming everyone to the All Star Family whether they are a new employee or a customer.
Company Performance
The reviews provide a mixed assessment of the company's performance. On one hand, many reviewers praised the company's prompt response, professional technicians, and quality of work. On the other hand, one reviewer had a negative experience with the company, citing high costs, commission-based technicians, and poor customer service.
Positive Experiences
Many reviewers praised the company's prompt response, with some receiving same-day service. Technicians were described as knowledgeable, professional, courteous, and efficient. The company's ability to provide timely and effective solutions to emergency situations was a common theme.
Negative Experience
One reviewer had a negative experience, citing high costs and a technician who worked on commission, which led to a perceived pressure to purchase additional services. The reviewer also experienced issues with the quality of work and poor customer service.
Technician Performance
Several technicians were praised by name, including Madeline, Preston, Kyle, Andrew, Ryan, and others. These technicians were described as knowledgeable, professional, and courteous.
Services Provided
The company provided a range of services, including plumbing repairs, water heater installation, leak investigation and repair, toilet repair, and outdoor system repair.
