Coffee is our passion. You'll taste it in every batch we roast!
At Brown Motor Works, we pride ourselves on being the go-to auto repair shop for drivers of BMW, MINI, Mercedes-Benz, Lexus, Audi, Land Rover, Jaguar, VW, Bentley, and Maserati vehicles in Northeast Columbia, SC. Our team of experienced technicians is dedicated to providing top-notch auto repair services that exceed our clients' expectations.
Our Services
We understand the importance of maintaining your vehicle to ensure it runs smoothly and efficiently. That's why we offer a wide range of auto repair services, including air conditioning service, batteries, brake repair, check engine light diagnostics, clutches, cooling system maintenance, engine maintenance and repair, fuel system cleaning, heating system maintenance, hoses, inspections, lighting maintenance, oil changes, preventive maintenance, power steering system maintenance, pre-purchase used car inspections, radiators, steering and suspension maintenance, timing belts, tires and tire balancing, transmissions, and tune-ups.
Our Mission
Our mission is to provide high-quality auto repair services that are tailored to our clients' unique needs. We strive to build long-term relationships with our clients, and we achieve this by offering personalized service, transparent communication, and a commitment to excellence. Our team is dedicated to staying up-to-date with the latest technology and training to ensure that our clients receive the best possible service.
Our Commitment to Excellence
At Brown Motor Works, we are committed to providing exceptional auto repair services that exceed our clients' expectations. We take pride in our work, and we stand behind our services with a 3-year, unlimited mile warranty. We also offer loaner cars to ensure that our clients are never inconvenienced during the repair process.
Why Choose Us
There are many reasons why drivers in Northeast Columbia, SC, choose Brown Motor Works for their auto repair needs. Here are just a few:
- Our technicians specialize in BMW, MINI, Mercedes-Benz, Lexus, Audi, Land Rover, Jaguar, VW, Bentley, and Maserati vehicles, ensuring that our clients receive precise and thorough service.
- We use the latest technology and equipment, including the same diagnostic equipment used at dealer shops.
- We provide detailed digital reports, complete with photographs and detailed inspections, to ensure that our clients are fully informed about their vehicle's condition.
- We offer a 3-year, unlimited mile warranty, giving our clients peace of mind and protection against unexpected repair costs.
Overall Experience
Brown Motor Works received mixed reviews from customers. On the positive side, many customers praised the shop's friendly and knowledgeable staff, efficient service, and transparent pricing. Some customers appreciated the detailed inspection reports and photos provided to keep them informed about their vehicle's condition. The shop's professionalism, cleanliness, and comfortable waiting area were also highlighted.
Communication and Customer Service
Some customers experienced issues with communication, including delays in receiving updates on their vehicle's status and unmet promises regarding loaner cars. A few customers felt that the shop did not follow through on commitments, such as providing a loaner car or meeting promised deadlines.
Quality of Work
While some customers were satisfied with the quality of work, others experienced issues with their vehicles after repairs. Some reported that the shop did not identify or fix the underlying problems, leading to further issues down the road.
Pricing and Value
Some customers felt that the prices were reasonable and competitive, while others thought they were too high. A few customers reported being quoted one price, only to be charged more later.
Recommendations
Despite some negative experiences, many customers recommended Brown Motor Works to others, citing the shop's professionalism, friendly staff, and quality of work.
