Your Partner in Commercial Real Estate Success
At Joan Roisum State Farm Agency, we understand that every individual has unique insurance needs. As a State Farm Agent since 1991, I, Joan Roisum, am dedicated to providing personalized service and tailored insurance solutions to my customers. With over three decades of experience, I have built a strong team of licensed and dedicated professionals who share my commitment to delivering exceptional customer service.
Our Mission
Our mission is to empower our customers by providing them with the knowledge and resources they need to manage their insurance needs effectively. We strive to build long-term relationships with our customers by offering a comprehensive range of insurance products and financial services that cater to their unique needs. From auto and home insurance to life and health insurance, we have a product that fits your budget and meets your insurance requirements.
Our Services
At Joan Roisum State Farm Agency, we offer a wide range of insurance and financial services, including:
- Auto Insurance: Protect your vehicle with our comprehensive auto insurance coverage, which includes liability, collision, and comprehensive coverage.
- Homeowners Insurance: Insure your home or condo with our comprehensive homeowners insurance coverage, which includes liability, dwelling, and personal property coverage.
- Life Insurance: Plan for your future with our life insurance coverage, which includes term life, whole life, and universal life insurance options.
- Health Insurance: Get the medical coverage you need with our affordable health insurance plans, which include individual and group health insurance options.
- Business Insurance: Protect your business with our commercial insurance coverage, which includes liability, property, and workers' compensation insurance options.
- Rec Vehicles Insurance: Insure your recreational vehicles, such as boats, motorcycles, and RVs, with our specialized insurance coverage.
Our Values
At Joan Roisum State Farm Agency, we value:
- Relationships: We believe that building strong relationships with our customers is key to providing exceptional service and delivering tailor-made insurance solutions.
- Education: We educate our customers about the importance of insurance and provide them with the resources they need to make informed decisions.
- Innovation: We stay ahead of the curve by offering innovative insurance products and services that cater to our customers' evolving needs.
- Excellence: We strive for excellence in everything we do, from our customer service to our insurance products and services.
Get in Touch
Contact us today to learn more about our insurance and financial services. We look forward to serving you!
Customer Experiences with State Farm Agent Joan
Excellent Service and Expertise
The majority of customers have had exceptional experiences with Joan and her team, praising their expertise, transparency, and commitment to customer satisfaction. They appreciate the time taken to explain complex insurance policies, the personalized service, and the team's ability to provide valuable insights and guidance.
Positive Aspects of Service
- Knowledgeable and experienced staff
- Personalized service and attention to detail
- Transparent and honest communication
- Commitment to customer satisfaction and empowerment
- Professionalism and courtesy
Negative Experience with Joan and Her Team
However, two customers had negative experiences with Joan and her team. One customer was transferred to a junior representative, Joan, who raised her voice and was unprofessional. Another customer felt that Joan was rude and dismissive when they decided to cancel their policies.
Negative Aspects of Service
- Unprofessional behavior by Joan and her team
- Lack of service and attention to detail
- Rude and dismissive communication
