Shine on with Universal Shine!
At Universal Shine, we're more than just a carpet cleaning company. We're a team of dedicated professionals committed to providing exceptional services that exceed our customers' expectations. Our mission is to deliver unparalleled cleaning experiences that leave your home or office looking and feeling its best.
Our Story
Our journey began with a simple yet powerful philosophy: to provide top-notch cleaning services that combine cutting-edge technology with old-fashioned values like integrity, quality, and customer satisfaction. We've been fortunate enough to build a loyal customer base that trusts us to take care of their cleaning needs, from carpet cleaning and restoration to upholstery, tile, and grout cleaning, and even housekeeping services.
Our Services
We offer a comprehensive range of services designed to cater to the unique needs of our customers. Our carpet cleaning services use a state-of-the-art steam cleaning process that deep cleans your carpets, removing dirt, grime, and allergens, leaving them looking and feeling like new. Our upholstery cleaning services use eco-friendly products to gently yet effectively clean your furniture, extending its lifespan. Our tile and grout cleaning services use advanced equipment and proven techniques to remove dirt, grime, and bacteria, restoring your floors to their former glory.
In addition to these services, we also offer emergency water extraction, area rug cleaning, and housekeeping services for residential and commercial clients. Our team of IICRC-certified technicians is trained to handle even the most challenging cleaning tasks, and our commitment to customer satisfaction is unwavering.
Our Philosophy
At Universal Shine, we believe that cleaning is not just about surface-level cleanliness; it's about creating a healthier, more comfortable living and working environment. Our mission is to provide services that not only meet but exceed our customers' expectations, building trust and loyalty along the way.
Why Choose Us
So why choose Universal Shine? The answer is simple: we care. We care about our customers, our community, and the environment. We use eco-friendly products, state-of-the-art equipment, and proven techniques to ensure that our services are not only effective but also sustainable. Our team is dedicated, knowledgeable, and passionate about what they do, and we're committed to continuous improvement and innovation.
Positive Experiences
- Many reviewers praised the professionalism and efficiency of the cleaning team, highlighting their timeliness, thoroughness, and attention to detail.
- Several reviewers appreciated the friendly and courteous staff, mentioning specific employees who went above and beyond to ensure customer satisfaction.
- The company's flexibility and willingness to accommodate unique requests were also praised by some reviewers.
- Overall, many customers expressed satisfaction with the quality of work and customer service provided by Universal Shine.
Negative Experiences
- A few reviewers were dissatisfied with the level of cleaning provided, citing surface-level cleaning and missed areas such as ovens, baseboards, and shower areas.
- One reviewer was unhappy with the response to their complaint, stating that the company failed to follow up after promising to do so.
- Another reviewer criticized the company's treatment of employees, citing allegations of yelling and unprofessional behavior towards staff.
- A couple of reviewers expressed disappointment with the quality of work, citing incomplete or inadequate cleaning.
