Trust our expertise to create a smile that will brighten your life!
At Brown's Alignment, Brake, and Auto Repair, we are a family-owned and operated auto repair shop that has been proudly serving the Raleigh, NC community for over 35 years. Our team of highly skilled and experienced technicians has a combined total of over 80 years of automotive repair experience, making us a trusted name in the industry. We take pride in providing exceptional service, unparalleled expertise, and a commitment to excellence in every aspect of our work.
Our Services
We offer a comprehensive range of auto repair services designed to keep your vehicle running smoothly and safely. From routine maintenance tasks like oil changes, tire replacements, and fluid flushes to more complex repairs like brake jobs, engine diagnostics, and suspension repairs, we've got you covered. Our expertise extends to wheel alignment, tire repair and replacement, check engine light diagnostics, and North Carolina state inspections. We also offer pre-purchase inspections, fluid leak repairs, and major engine repairs. Whether you're a domestic, Asian, or European vehicle owner, we have the skills and resources to cater to your needs.
Our Promise
At Brown's Alignment, Brake, and Auto Repair, we understand the importance of timely and efficient service. That's why we strive to complete your repairs and services as quickly and professionally as possible. Our technicians take pride in their work, and our entire staff is committed to treating your vehicle as if it were their own. We're open Monday to Friday from 7 AM to 5 PM, with early bird drop-off service and a local shuttle service to your home or office in downtown Raleigh. You're welcome to relax in our comfortable waiting area, equipped with WiFi, clean restrooms, and a toy shelf for kids.
Our Commitment to Excellence
We believe in building long-term relationships with our customers, and our dedication to excellence is reflected in every aspect of our work. We take the time to listen to your concerns, explain our process, and keep you informed throughout the repair process. Our goal is to provide an exceptional customer experience, and we're proud of the positive reviews and testimonials from our satisfied customers.
Overview of Customer Reviews
Customers have praised Brown's Automotive for their excellent service, honesty, and high-quality work. Many reviewers have mentioned that they have been going to Brown's for years and will not take their vehicles anywhere else.
Quality of Work and Honesty
The majority of reviewers have praised the quality of work done by Brown's Automotive. They have mentioned that the team is knowledgeable, honest, and thorough in their diagnosis and repairs. Many customers have also mentioned that they appreciate the honesty of the team, who do not try to sell them unnecessary parts or services.
Customer Service and Communication
Brown's Automotive has been commended for their excellent customer service and communication. Reviewers have mentioned that the team is courteous, responsive, and keeps them informed about the progress of their repairs.
Trust and Loyalty
Many customers have expressed their loyalty to Brown's Automotive, stating that they will not take their vehicles anywhere else. They trust the team to do an excellent job and appreciate the personalized service they receive.
Minor Complaint
One reviewer had a negative experience with the shop, mentioning that they found greasy fingerprints on their vehicle and had to pay extra to have it steam cleaned. However, this is an isolated incident, and most reviewers have had a positive experience with the shop.
