Exceeding Expectations, Every Time!
At State Farm Wilmington, DE, we are dedicated to providing you with personalized insurance solutions that cater to your unique needs. Our team, led by Ray Romano, is committed to helping individuals, families, and businesses in Wilmington and surrounding areas, including Edgemoor, Elsmere, Wilmington Manor, New Castle, Claymont, Pennsville, and Pike Creek, achieve their financial goals through tailored insurance plans.
Our Mission
Our mission is to provide exceptional customer service, professionalism, and transparency in everything we do. We believe that every individual and business is unique, and therefore, deserves a personalized approach to insurance planning. Our experienced team takes the time to understand your specific needs and goals, providing you with a comprehensive range of insurance products and services that address your concerns and priorities.
Insurance Products and Services
We offer a wide range of insurance products and services, including:
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Business Insurance
- Life Insurance
- Health Insurance
- Pet Insurance
- Recreational Vehicles Insurance
- Boat Insurance
- Banking
- Annuities
Our team is licensed to service the entire state of Delaware, as well as Pennsylvania, New Jersey, and Maryland.
About Ray Romano
As a lifelong resident of Wilmington and a proud Delaware native, I share a name with the famous comedian, Ray Romano. I believe I was destined to work in the insurance industry, and my personal motto is "built for this." I am committed to helping people get the coverage they deserve and providing them with a reason to smile instead of stress. In my free time, I enjoy spending time with my family, watching football, and playing golf.
Community Involvement
As someone who values meaningful relationships, I have made an effort to remain active in the community for multiple decades. I am a member of the Delaware Chamber of Commerce and grew up in the Boys Club, which holds a special place in my heart. I am a graduate of Hampton University and a family man.
Get Started Today!
If you're looking for personalized insurance solutions, feel free to stop by our State Farm Wilmington, DE office anytime. We are looking forward to meeting you and discussing your insurance needs. You can also call our office or request a quote online.
Poor Experience with State Farm Agent
Several customers had a poor experience with the State Farm agent, Ray Romano's agency. They reported issues with overcharging, lack of communication, and unhelpful staff. Specifically, one customer was overcharged and when they called to confirm, they were told that their policy was cancelled and they had a lapse in insurance. Another customer experienced a sudden increase in their premium from $250 to $550 without explanation, and despite multiple phone calls and emails, the issue was not resolved. A third customer had a poor experience with an agent named Crystal, who lied to them and failed to resolve issues with their payment.
Positive Experiences with State Farm Agent
On the other hand, many customers had a positive experience with Ray Romano's State Farm agency. They praised the staff, particularly Kimberly Ramsingh, for being helpful, knowledgeable, and patient. They reported feeling welcome and valued as customers. Many customers appreciated the personalized attention and professionalism of the staff, who took the time to explain policies and answer questions in detail. Some customers also appreciated the competitive rates offered by the agency.
Common Themes
Some common themes emerged from the reviews. Communication was a major issue, with some customers experiencing poor communication and lack of transparency, while others reported excellent communication and follow-through. The staff's attitude and professionalism also played a significant role in shaping customers' experiences.
