Trust us to take care of your car, and we'll take care of you!
At Hugh's Riverside Automotive, we understand that choosing an auto repair shop can be a daunting task. That's why we've built our business on a foundation of professionalism, integrity, and trust. Our family-owned business has been serving the people of Jacksonville and surrounding areas for over 60 years, and we're committed to providing honest and professional automotive repair and maintenance services.
Our Story
Our story began in the 1940s as a small, family-owned business, and we've been growing and evolving ever since. We've maintained our commitment to the community we serve, and our pledge is to serve each of our customers with honesty, professionalism, and integrity. We're proud to be a NAPA and AC Delco certified center, and our team of three master-certified mechanics is dedicated to providing the best service for your vehicle.
Our Services
We offer a wide range of automotive repair and maintenance services, including air conditioning service, brake repair, fleets, preventative maintenance, tire service, engine repair, and more. Our state-of-the-art diagnostic equipment allows us to quickly and accurately diagnose any issues with your vehicle, and our team will work with you to find the best solution for your needs.
Our Commitment to Customer Service
At Hugh's Riverside Automotive, we understand that customer service is paramount. That's why we're dedicated to building our business one customer at a time. We'll never take our customers' patronage for granted, and we'll always strive to provide the best possible service for your vehicle. Whether you're a long-time customer or just stopping by for a quick oil change, we'll always treat you with the respect and professionalism you deserve.
Why Choose Us
So why choose Hugh's Riverside Automotive for your auto repair and maintenance needs? It's simple: we're a family-owned business with a 60-year tradition of quality service, integrity, and trust. Our team of master-certified mechanics is dedicated to providing the best possible service for your vehicle, and we're committed to building our business one customer at a time.
Excellent Customer Service and Professionalism
The reviews highlight the exceptional customer service and professionalism of the automotive shop. Many reviewers praised the friendly and welcoming staff, with some even mentioning the shop's small-town feel. The owner/mechanic, Eric, was specifically mentioned for his knowledge, honesty, and dedication to ensuring customers make informed decisions.
Quick and Reliable Service
Reviewers commended the shop for its quick and reliable service. Many mentioned that their issues were resolved promptly, with some even having their cars fixed within a day. The shop's ability to accommodate urgent requests and provide top-tier service was particularly notable.
Honesty and Fair Pricing
Several reviewers appreciated the shop's honesty and fair pricing. They were transparent about the costs and provided detailed explanations of the work required. Some even mentioned that the shop charged less than expected or provided better value than other repair shops.
Negatives
Only one reviewer had a negative experience, citing issues with communication and pricing. They felt that the shop did not clearly communicate the inspection price and quoted a higher price for the repair than another shop.
