Treat our customers like family, one vehicle at a time.
At Import Auto Specialists, we are committed to providing top-notch auto repair services to the San Diego community. Our team of expert technicians, led by Brian King, have been serving the area since 1996, and we take pride in our reputation for delivering exceptional craftsmanship and outstanding customer service.
Our heart is to put the customer first, and we strive to treat our customers like family members. We believe in clear communication from intake to delivery, ensuring that you are informed every step of the way. Our state-of-the-art diagnostic tools and equipment allow us to provide accurate diagnoses and effective repairs.
As a certified NAPA AutoCare Center and an AAA approved repair center, we are committed to meeting high standards of auto repair and customer service excellence. Our team of ASE-Certified mechanics and service advisers receive ongoing education to stay up-to-date on the latest trends and technologies in the industry.
Our Services
We specialize in European and Asian vehicle makes and models, including BMW, Mercedes-Benz, Audi, Honda, Nissan, and Toyota. Our comprehensive range of services includes:
- Oil changes
- Brake services
- Engine repair
- Suspension and electrical services
- Transmission and exhaust system repairs
- Air conditioning maintenance
We understand that your vehicle is a valuable investment, and we are dedicated to providing you with the best possible care. Our 3-Year/36,000-Mile Nationwide NAPA AutoCare Peace of Mind Warranty on parts and labor ensures your peace of mind.
Our Commitment
At Import Auto Specialists, we are committed to ensuring effective communication and digital accessibility to all users. We continually improve the user experience for everyone, applying relevant accessibility standards to achieve our goals. We welcome your feedback and look forward to serving you.
Overall Experience
The majority of customers have had a positive experience with Import Auto Specialist, praising the shop's honesty, detailed diagnostics, and excellent customer service.
Positive Experiences
- Many customers have praised the shop's honesty and transparency, feeling that they were not ripped off or taken advantage of.
- The diagnostic process was often highlighted as being thorough and detailed, with customers appreciating the use of technology to provide a clear breakdown of their vehicle's issues.
- The staff was consistently described as friendly, knowledgeable, and courteous, making customers feel comfortable and at ease.
- Several customers have mentioned that they were able to save money compared to going to a dealership, and that the shop's prices were reasonable.
Negative Experiences
- A few customers have had negative experiences, citing issues with the quality of work, misdiagnosis, and unprofessional behavior.
- One customer felt that they were taken advantage of, being charged for unnecessary repairs and experiencing further problems with their vehicle after leaving the shop.
- Another customer was unhappy with the shop's work on their brakes, feeling that they did not properly flush the system and clean the guide pins, leading to further problems.
