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At H&M Automotive Service & Repairs, we're committed to providing our customers with exceptional auto repair services and maintaining a high level of customer satisfaction. As a family-owned and operated business, we've been serving the Virginia Beach area since 2015. Our team of ASE-Certified technicians is dedicated to using the latest technology and equipment to diagnose and repair a wide range of vehicle issues.
Our Services
We offer a comprehensive range of services designed to keep your vehicle running smoothly and safely. From routine maintenance tasks like oil changes and tune-ups to more complex repairs like transmission replacements and suspension repairs, our expert technicians are equipped to handle all your auto repair needs. Whether you're in need of a simple tune-up or a major overhaul, we'll work with you to identify the problem and provide a solution that fits your budget and schedule.
Expert Auto Service and Repairs
At H&M Automotive Service & Repairs, we're proud to offer a wide range of services designed to keep your vehicle in top condition. Some of the services we offer include:
- Transmission Repair: Our expert technicians are experienced in diagnosing and repairing transmission issues, including faulty solenoids, worn-out seals, and more.
- Brake Service & Repair: We offer brake pad replacements, rotor resurfacing, and brake fluid flushes to ensure your vehicle's braking system is functioning properly.
- Engine Service & Repair: Our technicians are trained to diagnose and repair engine issues, including worn-out pistons, head gaskets, and injector cleaning.
- Air Conditioning Repair: We specialize in repairing and maintaining air conditioning systems to ensure your vehicle remains comfortable and cool on hot days.
- Wheel Alignment: Our experts will accurately align your vehicle's wheels to prevent uneven tire wear and improve your vehicle's overall performance.
Financing Options and Promotions
At H&M Automotive Service & Repairs, we understand that vehicle repairs can be a significant expense. That's why we offer financing options and promotions to help make your repair visit more affordable. Contact our team to learn more about our current promotions and to schedule your appointment today.
Warranty and Support
We're committed to providing our customers with the best possible experience and service. That's why we offer a 3-year/36,000-mile nationwide warranty on all our repairs and services. This means that if you need to travel outside the Virginia Beach area for any reason, you can be assured that your vehicle is covered.
Contact Us
If you have any questions or would like to schedule an appointment, please don't hesitate to contact us. Our friendly staff is available to assist you Monday through Friday from 8:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 2:00 PM. You can reach us by phone at (757) 351-4643 or by email.
Overall Impression
H&M Automotive Service and Repair is a highly-recommended shop with most customers praising their honesty, professionalism, and commitment to quality work. The staff is described as friendly, knowledgeable, and transparent in their communication.
Key Strengths
- Honesty and transparency in their diagnosis and repair estimates
- Friendly and professional staff
- Quality of work is consistently high
- Fair pricing and willingness to work with customers to find solutions
- Communication is open and clear, keeping customers informed throughout the repair process
Common Praise
Many customers appreciated the shop's commitment to honesty and transparency, feeling that they were treated fairly and with respect. The staff is consistently described as friendly, knowledgeable, and professional. Several customers mentioned that they felt comfortable and confident in the shop's ability to repair their vehicles correctly.
Negative Experiences
However, not all experiences were positive. One customer felt that the shop was trying to upsell them on unnecessary repairs, and another customer felt that the service desk person was not friendly. Additionally, one customer had a poor experience with the shop's communication and felt that they were not properly informed about the repairs.
Unique Experiences
Some customers had unique experiences, such as one customer who was traveling and had a sudden issue with their vehicle. The shop was able to fit them in and repair the issue quickly, earning high praise from the customer.
