Your Neighborhood's Favorite Vet
At Certified Automotive, we are dedicated to providing top-notch auto repair services to the residents of Salt Lake City and its surrounding areas. With over 37 years of experience, our team of ASE-certified technicians and expert service writers are committed to ensuring that your vehicle receives the best care possible.
Our Services
As a NAPA Auto Care Center, we offer a wide range of services to cater to all your auto repair needs. From general auto maintenance and diagnostics to brake, radiator, and engine repair, we do it all. Our state-of-the-art facility is equipped to handle everything from oil changes and wheel alignments to transmission repair and hybrid repair. We also provide Utah State Safety Inspections and emissions testing, ensuring that your vehicle is compliant with state regulations.
Our Commitment to Excellence
At Certified Automotive, we take pride in our unparalleled knowledge and expertise. Our team is comprised of highly trained technicians who are committed to providing exceptional service and ensuring that your vehicle is running at its best. We use only the best auto parts from partners like AC Delco and Factory Motor Parts, ensuring that every job is done to the highest standards.
Our Promise to You
When you bring your vehicle to us, you can rest assured that you're in good hands. We provide every customer with a free 37-point courtesy inspection with every service, ensuring that your vehicle is in top condition. Our work is backed by a 24,000/24-month national warranty, giving you peace of mind knowing that you're protected.
What Our Customers Say
Don't just take our word for it. Our customers rave about our exceptional service, expert technicians, and commitment to excellence. From AC service to engine repair, our customers trust us to get the job done right. Check out our testimonials to see what our customers have to say about their experience with Certified Automotive.
Schedule an Appointment Today
Ready to experience the Certified Automotive difference? Schedule an appointment today and let our team of experts take care of all your auto repair needs.
Overview of Certified Automotive Reviews
Positive Reviews
Certified Automotive has received numerous positive reviews from satisfied customers. The common praise revolves around the shop's honesty, friendliness, and professionalism. Customers appreciate the transparent communication, fair pricing, and high-quality workmanship. Many reviewers have expressed their gratitude for the shop's attention to detail, prompt service, and comfortable waiting area. Several customers have also praised the shop's willingness to explain repairs and provide expert advice without being pushy or condescending.
Negative Reviews
On the other hand, a few customers have expressed disappointment with their experience at Certified Automotive. One reviewer felt belittled and pressured into purchasing unnecessary repairs, while another was unhappy with the handling of a diagnostic fee and a broken car handle.
Specific Praises and Concerns
- Many reviewers appreciated the shop's honesty, fairness, and transparency in their communication and pricing.
- The waiting area was described as comfortable, and some customers enjoyed the complimentary coffee.
- Several customers praised the shop's ability to diagnose and repair complex issues efficiently.
- Some reviewers appreciated the text messaging option for communication, which was convenient for those who couldn't take phone calls during the day.
- One customer was unhappy with the handling of a diagnostic fee and felt pressured into purchasing unnecessary repairs.
- Another customer experienced a broken car handle and was disappointed with the shop's response to the issue.
