At Lili Lam and Associates, we are dedicated to providing the highest quality eye care services to the central Florida community. Our board-certified optometrists, led by Dr. Lili Lam, have been committed to delivering exceptional patient care for over 8 years. Our state-of-the-art offices in Orlando and Oviedo offer a wide range of services, including comprehensive eye exams, glasses and contact lens exams, and pediatric eye exams.
Our Mission
Our mission is to provide 100% patient satisfaction and uncompromised quality of care. We believe that clear, healthy vision is essential for a happy and productive life. That's why we are committed to staying at the forefront of the latest advancements in eye care technology and techniques. Our guiding principles have earned us a reputation for excellence, with five-star reviews from our satisfied patients.
Our Services
At Lili Lam and Associates, we offer a comprehensive range of eye care services, including:
- Comprehensive Eye Exams: Our eye exams are designed to detect and diagnose a range of ocular diseases, including cataracts, macular degeneration, and glaucoma. Our experienced optometrists use the latest technology to provide a thorough and accurate diagnosis.
- Glasses and Contact Lens Exams: Whether you need a new pair of glasses or want to try contact lenses, we've got you covered. Our convenient online scheduling system makes it easy to book an appointment at a time that suits you.
- Pediatric Eye Exams: Early identification of vision problems is crucial for children. Our pediatric eye exams are designed to detect any issues early, so we can provide the necessary treatment and ensure your child has the best possible vision.
Meet Our Doctor
Dr. Lili Lam is a board-certified optometrist with a passion for delivering exceptional patient care. With years of experience and a commitment to staying at the forefront of the latest advancements in eye care, Dr. Lam is dedicated to providing the highest quality care to her patients.
Why Choose Us
At Lili Lam and Associates, we are committed to providing a convenient and comfortable experience for our patients. With two convenient locations, extended hours, and online scheduling, we make it easy to fit an eye exam into your busy schedule. We also accept most major insurances, making it easy to get the care you need.
Staff and Doctor Reviews
The reviews praise the staff and doctors, particularly Dr. Curtis, Dr. Lam, and Dr. Washington, for being kind, patient, and informative. Many reviewers appreciate the doctors' thoroughness and concern for their eye health.
Frustrations and Complaints
Some reviewers express frustration with the wait times, particularly when having to wait for 20-40 minutes for the doctor after receiving eye drops. Others mention issues with the billing process, including not being informed about insurance coverage beforehand. Additionally, some reviewers experience rudeness from the optical staff and issues with the check-in process.
Insurance and Billing Issues
Several reviewers mention insurance-related issues, including only receiving 20% coverage with VSP insurance and not being informed about this beforehand. One reviewer expresses disappointment with not being given options for the exam.
Overall Experience
Reviewers generally have a positive experience with the doctors and staff, but some mention areas for improvement, such as wait times, billing transparency, and staff communication.
