Our Mission: Your Comfort is Our Priority
Phoenix Air Conditioning and AC Repair is a trusted name in the Valley of the Sun, dedicated to providing exceptional comfort and energy efficiency solutions for homes and businesses. With over 30 years of experience and a team of certified technicians, we are committed to delivering reliable HVAC services that surpass expectations.
Our Expertise
We offer a comprehensive range of services to meet all your heating, ventilation, and air conditioning needs, including:
Emergency Services
- Rapid response for repairs and troubleshooting to keep you comfortable, no matter the time of day.
AC Installation & Replacement
- Expert installation and replacement of all major brands of air conditioning systems, tailored to your unique needs.
Commercial Services
- Comprehensive solutions for businesses, including energy audits, preventative maintenance programs, and tailored contracts.
Residential Services
- Comprehensive tune-ups, repairs, and installations for all types of residential HVAC systems.
Our Core Values
- Integrity: We value honesty and transparency, explaining every step of the process and providing upfront pricing.
- Efficiency: We strive to deliver the most efficient solutions, maximizing your energy savings and comfort.
- Professionalism: Our certified technicians are experienced, courteous, and committed to exceeding expectations.
What Sets Us Apart
- Comprehensive Diagnostics: We go beyond just fixing the immediate problem to identify and address the root cause of the issue.
- Custom Solutions: We tailor our recommendations to your unique needs and budget.
- Guaranteed Work: We stand behind our work with industry-leading warranties and guarantees.
Our Commitment
At Phoenix Air Conditioning and AC Repair, we believe in building lasting relationships with our customers. We are committed to providing exceptional service, reliable solutions, and the peace of mind that comes with working with a trusted partner. We are confident that our dedication to quality and customer satisfaction will exceed your expectations.
Poor Customer Service and Scams
The company has been accused of scamming elderly customers, ignoring service requests, and providing poor customer service. One customer reported that their mother was convinced to buy unnecessary services and products, and when she had a problem with her AC, she was told to pay $250 for the service call. Another customer had a prepaid service contract, but when they needed service, they were given a scheduled appointment two weeks later, and no one showed up on the scheduled day.
Equipment Issues and No Follow-up
Some customers have reported issues with the equipment installed by the company, such as faulty equipment, poor installation, and lack of follow-up. One customer reported that their AC unit was not grounded properly, and another customer was left waiting for a month for a part to be ordered and installed.
Positive Experiences
On the other hand, some customers have reported positive experiences with the company, citing prompt and courteous service, knowledgeable technicians, and reasonable prices. One customer reported that the company responded quickly to their emergency call and fixed the issue rapidly, while another customer praised the professionalism and thoroughness of the technician who diagnosed and fixed their AC problem.
Common Issues
The common issues reported by customers include poor customer service, ignored service requests, scams targeting elderly customers, equipment issues, and lack of follow-up.
