Your trusted partner for all your auto repair needs
Our Story
Professional Automotive Inc. has been serving the Indianapolis community for over 23 years. Founded in 1999, we started as a small, 1,000 square foot shop and have grown into a trusted automotive repair center in the heart of Indianapolis. Our journey is fueled by a passion for helping our customers keep their vehicles healthy and reliable.
Our Commitment
Our team of experienced and certified mechanics is dedicated to providing exceptional customer service and ensuring your vehicle is running at its best. We understand that your car is an integral part of your daily life, and we strive to make the repair process as smooth and convenient as possible.
What Sets Us Apart
- Expertise: We have certified technicians who are experienced in all aspects of automotive repair and maintenance.
- Customer-Focused: Your satisfaction is our top priority. We provide clear explanations, competitive pricing, and transparent estimates.
- Convenience: We offer flexible hours, shuttle services, and loaner cars to accommodate your busy schedule.
- Quality: We use only high-quality parts and adhere to industry standards.
Our Services
We offer a comprehensive range of services, including:
- General repairs: Engine, transmission, brakes, electrical, suspension, and more.
- Maintenance: Oil changes, tire rotations, alignments, tune-ups, and more.
- Diagnostics: We can diagnose engine performance issues, electrical problems, and more.
- Performance upgrades: Improve your vehicle's performance with chip tuning, cold air intake systems, and other upgrades.
Our Values
At Professional Automotive Inc., our core values are:
- Integrity: We conduct our business with honesty and transparency.
- Customer-Centricity: We prioritize your needs and provide exceptional customer service.
- Quality: We strive to deliver the highest quality repairs and services.
- Community Involvement: We are committed to supporting the Indianapolis community.
Schedule Your Appointment Today
Don't hesitate to contact us today to schedule your appointment and experience the Professional Automotive Inc. difference. We look forward to serving you!
Overall Experience
The majority of customers had a positive experience with Professional Automotive, praising their honesty, professionalism, and thoroughness. However, two customers had a negative experience, citing overpricing and poor business practices.
Positive Aspects
- Honesty and Trustworthiness: Many customers appreciated the honesty and trustworthiness of the staff, who did not try to sell them unnecessary repairs or services.
- Professionalism and Thoroughness: The staff was praised for their professionalism, thoroughness, and attention to detail in their work.
- Fair Pricing: Several customers mentioned that the prices were fair and reasonable compared to other shops.
- Excellent Communication: The staff was commended for their excellent communication skills, keeping customers informed throughout the repair process.
Negative Aspects
- Overpricing: Two customers experienced overpricing, with one being quoted an excessive price for a repair and another being charged a high diagnostic fee.
- Poor Business Practices: One customer felt misled by the shop's business practices, including a high diagnostic fee and lack of transparency.
