Generations of Exceptional Service
We are a family-owned and operated business that has been serving the Rochester, New York area since 1931. Our company has a rich history of providing exceptional service to our customers, and we are dedicated to continuing that tradition. With over 90 years of experience, we have built a reputation for being a trusted and reliable provider of heating and cooling services.
Our History
Our company was founded by Allen D. Hawn in 1931 with a simple goal - to provide the best possible service to his friends and neighbors. Over the years, our company has grown and expanded, but our commitment to quality and customer satisfaction has remained unchanged. Today, we are proud to be a third-generation family-owned business, with a reputation for excellence in the heating and cooling industry.
Our Services
At Hawn Heating & Air Conditioning, we offer a wide range of services to meet the needs of our customers. Our experienced technicians are trained to install, maintain, and repair a variety of heating and cooling systems, including furnaces, air conditioning units, boilers, and more. We also provide duct cleaning, thermostat installation, and indoor air quality solutions to ensure that our customers have a comfortable and healthy living space.
Why Choose Hawn
There are many reasons to choose Hawn Heating & Air Conditioning for your heating and cooling needs. Our company is committed to providing the highest level of service, and we stand behind our work with a 100% satisfaction guarantee. Our technicians are fully licensed and insured, and we use only the highest-quality equipment and materials. We also offer financing options and NYSERDA-approved energy audits to help our customers save money and energy.
Our Commitment to Quality
At Hawn Heating & Air Conditioning, we are dedicated to providing the best possible service to our customers. We are committed to staying up-to-date with the latest technologies and techniques, and our technicians receive ongoing training to ensure that they have the skills and knowledge needed to provide exceptional service. We are proud to be a family-owned business, and we treat our customers like family - with respect, honesty, and a commitment to excellence.
Outstanding Customer Service and Honesty
Several reviewers praised Hawn's commitment to honesty and integrity. One customer, Gabrielle Haley, was impressed when the company suggested she check her furnace filter before scheduling a service appointment, which ultimately saved her money. Others, such as Ken Reed and Donna Hickling, appreciated the company's prompt and efficient service.
Exceptional Technicians
Aric, Jason, and Doug Hawn were singled out for their outstanding service, efficiency, professionalism, and congeniality. Reviewers were impressed with their knowledge, willingness to explain complex processes, and friendly personalities.
Timely and Responsive
Many reviewers commended Hawn's quick response to their urgent needs, including Ken Reed, who had a new furnace installed within two days of calling the company.
Highly Recommended
Multiple reviewers highly recommended Hawn, citing their excellent service, timely responses, and respect for customers' homes. Several reviewers, including Carolyn and Katie Evans, praised the company's ability to accommodate different budgets and schedules.
Negative Experiences
However, not all reviews were positive. Kim Burnett and Scott Lapinski expressed frustration with the company's customer service, citing poor communication and high costs.
