Cleaner Homes, Healthier Living
At Sunbird Cleaning Services, we take pride in being the leading provider of carpet cleaning, rug cleaning, upholstery cleaning, pet stain removal, water damage restoration, air duct cleaning, tile and grout cleaning, wood floor refinishing, and dry cleaning services in Charlotte, North Carolina. Our team of skilled professionals is dedicated to providing exceptional service, utilizing the latest equipment and eco-friendly products to ensure a safer and healthier environment for our customers.
Our Mission
Our mission is to provide unparalleled service, exceeding our customers' expectations by delivering premium quality results and unparalleled customer satisfaction. We strive to maintain the highest standards of professionalism, honesty, and integrity in all aspects of our business. Our goal is to build long-term relationships with our customers, and we achieve this by being responsive to their needs, providing flexible scheduling, and offering competitive rates.
Our Services
At Sunbird Cleaning Services, we offer a wide range of services designed to meet the diverse needs of our customers. Our services include:
- Carpet cleaning: Our state-of-the-art equipment and trained technicians ensure a deep and thorough cleaning of your carpets, removing dirt, stains, and odors.
- Rug cleaning: We specialize in cleaning all types of rugs, including oriental, wool, and Persian rugs.
- Upholstery cleaning: Our team of experts will restore your furniture to its original condition, removing dirt, stains, and odors.
- Pet stain removal: We use specialized products and techniques to remove pet stains and odors, leaving your carpets and upholstery fresh and clean.
- Water damage restoration: Our team is equipped to handle water damage restoration, reducing the risk of mold and bacterial growth.
- Air duct cleaning: We use specialized equipment to clean and sanitize your air ducts, improving indoor air quality.
- Tile and grout cleaning: Our team will leave your tile and grout sparkling clean, removing dirt and grime.
- Wood floor refinishing: We offer wood floor refinishing services to restore your floors to their original beauty.
- Dry cleaning: Our dry cleaning services are perfect for delicate fabrics and items that require special care.
Why Choose Us
At Sunbird Cleaning Services, we understand that our customers have many options when it comes to cleaning services. However, we believe that our commitment to excellence, our use of eco-friendly products, and our dedication to customer satisfaction set us apart from the competition. Our team is trained to provide exceptional service, and we guarantee premium quality results.
Overall Experience
The overall experience with this company is a mixed bag. While some customers had an excellent experience, others were left disappointed.
Positive Experiences
Many customers praised the company's technicians, particularly Alex, who was described as friendly, professional, and thorough in his work. Customers were satisfied with the cleaning services, including carpet and upholstery cleaning, and appreciated the attention to detail and excellent customer service.
Negative Experiences
However, one customer had a horrible experience with the company, citing a poor cleaning job and a lack of willingness to rectify the issue. The customer felt misled about the type of cleaning service they would receive and was unhappy with the results.
Common Themes
Some common themes emerged from the reviews, including the importance of clear communication and setting expectations. Some customers felt that the company could improve by being more transparent about the services they offer and ensuring that customers understand what they can expect from the cleaning process.
