Helping You Reach Your Goals, One Policy at a Time!
At State Farm Insurance, our mission is to provide exceptional insurance services to our customers in the Austin, Texas area. With over 15 years of experience as a State Farm agent, I, Jessie Pierce, am dedicated to helping my customers achieve their goals and protect their loved ones. As a resident and business owner in the community, I am committed to providing personalized service and helping new residents settle into our beautiful city.
Our Services
Our agency offers a wide range of insurance products and services to meet the unique needs of our customers. We provide coverage for auto, homeowners, condo, renters, business, and life insurance, as well as personal articles and rec vehicles. Our experienced agents will work with you to identify your specific needs and develop a customized insurance plan to protect your assets and provide peace of mind.
About Our Agency
Our agency is located in the heart of Austin, at 5407 N IH 35, Suite 303, Austin, TX 78723. We are conveniently located near the Mueller Development and are easily accessible by car, bus, or bike. Our office hours are Monday through Friday, 9am to 5pm, and we are closed on Saturdays and Sundays. We also offer after-hours appointments by appointment.
Our Mission
As a State Farm agent, my mission is to serve our customers with superior knowledge and service for their insurance needs. I am committed to delivering exceptional service and providing valuable insights to help my customers recover from unexpected losses and achieve their goals.
Communication and Customer Service
Reviews highlight a mixed bag of experiences with communication and customer service. One reviewer had a negative experience, describing the staff as "rude and condescending." However, most reviewers praised the staff, particularly Jeanie Viall and Betty, for their exceptional customer service, patience, and willingness to help.
Staff Performance
Jeanie Viall and Betty are repeatedly praised for their professionalism, kindness, and ability to resolve issues efficiently. They are credited with going above and beyond to ensure customer satisfaction, making significant changes to correct mistakes, and providing accurate estimates.
Insurance Services
Reviewers are generally happy with the insurance services provided by State Farm, with many switching from other companies due to the help and guidance of the staff. The staff is knowledgeable about auto insurance and able to find suitable coverage options for customers.
Gratitude and Appreciation
Many reviewers express gratitude and appreciation for the help they received from the staff, particularly Jeanie Viall and Betty. They are recognized for their exceptional service, which has earned State Farm a loyal customer base.
