Get Your German Auto Serviced The Right Way!
Experience & Expertise
At Potter's Precision Imports, we pride ourselves on our team of experienced and certified technicians who are passionate about German cars. Our owner and operator, Tom Potter, has over 30 years of expertise in the automotive industry, holding certifications as an ASE Master Technician, a Mercedes-Benz Master Technician, and Master Advisor.
Joining him is a dedicated group of technicians who have honed their skills on a diverse range of German and European vehicles. Each member of our team is committed to providing personalized, meticulous service to ensure your satisfaction.
Comprehensive Services
We offer a comprehensive array of services for all your German and European import needs, including:
- Routine Maintenance & Inspections: Oil changes, tune-ups, brake inspections, cooling system flushes, transmission services, and more.
- Diagnostic & Repair: Engine lights, electrical issues, transmission problems, suspension concerns, and complete engine or transmission replacements.
- Advanced Services: Air conditioning repair, battery & charging system diagnosis, and comprehensive diagnostics using manufacturer-specific tools.
- Major Repairs: Head gasket replacement, fuel system repairs, exhaust system repairs, and comprehensive suspension repair.
A Commitment to Quality & Transparency
At Potter's Precision Imports, we prioritize transparency and customer satisfaction. We use only OEM or highly recommended parts with a 24-month/24,000-mile warranty. Our technicians will provide you with a detailed estimate and explanation of any recommended repairs before proceeding.
More Than Just Repair
We understand that your car is more than just a transportation tool. It's an investment, and we treat it as such. Our technicians take the time to explain the issues clearly, answer your questions, and provide personalized recommendations. We also offer complimentary shuttle services to ensure your convenience.
At Potter's Precision Imports, we are committed to exceeding your expectations and ensuring your German car receives the specialized care it deserves.Overall Experience
The overall experience at Potters Precision Imports is overwhelmingly positive, with customers praising the excellent service, top-notch work, and fair prices. Many customers have been loyal to the shop for years, and some have even switched from dealerships to Potters due to the exceptional care and honesty they receive.
Customer Service
The customer service at Potters Precision Imports is highly praised, with customers appreciating the friendly and knowledgeable staff, including Tom, Richard, and Kristina. The team is described as professional, courteous, and communicative, taking the time to explain the work being done and providing detailed pricing.
Work Quality
The work quality at Potters Precision Imports is consistently high, with customers praising the attention to detail and the ability to diagnose and repair complex issues. The shop's cleanliness and organization are also highlighted, with customers impressed by the spotless garage and organized workspace.
Pricing
While most customers appreciate the fair pricing at Potters Precision Imports, a few have expressed disappointment with higher-than-expected costs. However, many customers have compared prices to dealerships and found Potters to be more reasonable.
Negative Experiences
A few customers have expressed disappointment with their experiences at Potters Precision Imports. One customer was charged a higher price than expected for an oil change, while another customer was unhappy with the lack of upfront pricing and the need for an upfront investment before receiving a quote.
