Protecting what matters most, one policy at a time.
At State Farm Insurance Agent Shalimar Norris, we are dedicated to providing top-notch insurance services to individuals, families, and businesses in Lexington, Kentucky, and surrounding areas. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Our Story
As a State Farm agent, I am proud to serve the great states of Kentucky, Ohio, and Tennessee. With years of experience in the insurance industry, I have built a reputation for providing personalized service, expert knowledge, and a commitment to helping my clients achieve their goals. My team and I are dedicated to helping you protect the things that matter most - your family, your home, your business, and your future.
Our Services
We offer a wide range of insurance products and services, including:
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Personal Articles Insurance
- Business Insurance
- Life Insurance
- Health Insurance
- Pet Insurance
- Rec Vehicles Insurance
- Boat Insurance
In addition to our insurance products, we also offer banking and annuities to help you achieve your financial goals.
Our Commitment
At State Farm Insurance Agent Shalimar Norris, we are committed to providing exceptional customer service, expert knowledge, and personalized attention to each and every client. We understand that every individual and business has unique needs and goals, and we are dedicated to helping you achieve them.
Our Office
Our office is conveniently located on the corner of Nicholasville Rd. and Pasadena Dr. in Lexington, Kentucky. We are open Monday through Wednesday from 8:30am to 5:30pm, Thursday and Friday from 9am to 5:30pm, and closed on Saturday and Sunday. You can reach us by phone at (859) 266-9820, or by text anytime.
Excellent Customer Service and Insurance Experience
The majority of reviewers praised the exceptional customer service and insurance experience provided by the State Farm office. Many reviewers mentioned the agents' names, such as Nikki, Liz, Shalimar, Niki, Joseph, Elizabeth, and Devin, who went above and beyond to provide personalized service, answered questions, and explained policies in a clear and concise manner.
Efficient and Stress-Free Process
Reviewers appreciated the ease and speed of the insurance process, with many mentioning that the agents made the process "effortless, " "seamless, " and "quick." Some reviewers also mentioned that the agents helped them save money on their insurance costs.
Professional and Polite Staff
Reviewers complimented the staff on their professionalism, politeness, and patience. Many reviewers mentioned that the staff took the time to explain everything, answered questions, and provided personalized service.
Negative Experiences
However, two reviewers had negative experiences with the office. One reviewer had issues with their agent, claiming that the agent was not knowledgeable and did not have the tools to address concerns. Another reviewer had a bad experience with an employee named Chelsea, who made mistakes with their policy, resulting in lapsed coverage and incorrect information.
