Helping to Build a Healthy Community
Our Story
At Great Grins Dentistry, we take pride in being a family-friendly dental practice that has been serving the Richmond community since 1994. Our experienced and compassionate team is dedicated to providing top-notch care to patients of all ages. Led by our founding dentist, Dr. Susan A. Vanstone, DMD, PSC, we strive to create a warm and welcoming environment that makes every patient feel valued and respected.
About Dr. Vanstone
Dr. Vanstone is a highly trained and experienced dentist who has been practicing for over two decades. She started her dental journey as a dental assistant and worked her way up to become a registered dental assistant. Her passion for dentistry led her to pursue her dream of becoming a dentist, and she graduated from the University of Kentucky College of Dentistry in 1990. Dr. Vanstone is committed to staying up-to-date with the latest technology and techniques in dentistry, ensuring that her patients receive the best possible care.
Meet the Team
Our team is comprised of highly trained professionals who share Dr. Vanstone's commitment to providing exceptional patient care. Rita, our office administrator, has been with us since 2000 and is responsible for greeting patients and scheduling appointments. Marla, our registered dental hygienist, has over 20 years of experience in the field and is dedicated to educating patients on the importance of oral health and providing personalized care.
Services
At Great Grins Dentistry, we offer a wide range of services to cater to the unique needs of our patients. From routine cleanings and fillings to more complex procedures like crowns and implants, we are equipped to handle everything from preventative care to restorative dentistry. Our state-of-the-art facility is designed to provide a comfortable and relaxing experience for patients of all ages.
Why Choose Us?
At Great Grins Dentistry, we believe that every patient deserves personalized care and attention. We take the time to understand each patient's unique needs and concerns, and we strive to build long-lasting relationships with our patients. With decades of experience and a commitment to staying up-to-date with the latest technology and techniques, you can trust that you're in good hands with us.
Overall Experience
The majority of reviewers had an exceptional experience at the dentist's office, praising the friendly and professional staff, including Dr. Susan Vanstone. They appreciate the doctor's caring and understanding nature, as well as the office staff's willingness to explain procedures and answer questions.
Positive Comments
The reception staff is friendly and welcoming. The doctor and staff are caring and understanding. The office is clean and well-maintained. The staff takes the time to explain procedures and answer questions. The doctor is kind and considerate.
Dentistry Services
The reviewers appreciate the high-quality dentistry services provided by Dr. Vanstone and her team. They praise the doctor's ability to make them feel comfortable and at ease during appointments.
Particular Issues
However, there were a few reviewers who had negative experiences with the office. One reviewer, Bree Thomas, had issues with a partial denture, stating that it took eight weeks to receive the denture and that there was miscommunication with the office staff. Another reviewer, Matthew Galati, had his appointment cancelled due to lack of staff and claimed that the office staff kept calling his current wife by the name of his ex-wife.
Conclusion
The majority of reviewers had a positive experience at the dentist's office, praising the friendly and professional staff and high-quality dentistry services. However, there were a few instances of poor communication and issues with denture appointments.
