Our Expertise in Protecting What Matters Most
State Farm Insurance - Josh Shaul prioritizes empowering our community with personalized insurance solutions and exceptional service. Led by Josh Shaul, a proud Texas A&M University-Commerce graduate, our agency believes in building lasting relationships and helping you navigate life's uncertainties with confidence.
Comprehensive Insurance Coverage
We offer a comprehensive portfolio of insurance plans to safeguard your unique needs and aspirations. Whether you need coverage for your car, home, or personal belongings, we can tailor a personalized plan that meets your individual requirements.
Auto Insurance
Get peace of mind with tailored auto insurance solutions that offer comprehensive protection, personalized coverage options, and competitive rates.
Homeowners & Condo Insurance
Protect your cherished possessions and home with customized plans that cover your dwelling, belongings, and unique needs.
Renters Insurance
Enjoy peace of mind knowing you have coverage for your personal belongings in case of unexpected events.
Life & Health Insurance
Securing your financial future is important. We offer life insurance options to provide for your loved ones in the event of your passing, and health insurance plans that prioritize your wellbeing.
Beyond Insurance - Financial & Community Support
We believe in serving our community beyond simply providing insurance services. Josh Shaul actively engages in initiatives that support the Greater East Dallas area, including the East Dallas Chamber of Commerce and various fraternal organizations. We also offer notary public services to our clients.
Our Values
- Integrity: We operate with transparency and honesty, always placing your needs first.
- Customer Focus: We are dedicated to providing personalized service and building strong relationships with our clients.
- Community Involvement: We actively support and contribute to the community we are proud to call home.
- Professionalism: We uphold the highest standards of ethical conduct and expertise in all our dealings.
Choose State Farm Insurance - Josh Shaul for
- Personalized insurance plans tailored to your needs
- Competitive rates and comprehensive coverage options
- Responsive customer service and personalized attention
- Active community involvement and support
Customer Experience
The customer experience with Josh Shaul's office has been mixed, with some reviewers having positive interactions while others have had negative experiences. On the one hand, some customers have praised the staff, particularly Cynthia Piedra and Yesenia, for their excellent customer service, professionalism, and ability to resolve issues. For example, Karol Anne Meyer appreciated Cynthia's dedication and hard work in resolving a problematic issue with credit for a removed vehicle, and Morgan Allen and Abby Catalan praised David A.'s expertise and responsiveness in setting up their new home insurance.
On the other hand, some customers have reported having poor experiences with the office. Josh Broghamer and Ben Cleary have had severe issues, including difficulty in getting help or responses from the office when dealing with critical situations, such as a major car accident and rate hikes. Josh Broghamer even recommended avoiding the agency altogether, while Ben Cleary expressed frustration with the office's customer service and lack of communication.
Communication and Response Time
A common theme among reviewers is the importance of timely and effective communication. Some customers appreciated the office's prompt responses and willingness to listen, while others felt ignored or stuck on hold for extended periods. Ben Cleary's experience exemplifies this, as he received little communication and was hung up on multiple times. In contrast, David A. was commended for being immediately responsive to Morgan Allen's requests.
Overall Rating
The overall rating for Josh Shaul's office varies greatly, with 5 stars awarded by certain reviewers and 1 star by others. While some customers have had exceptional experiences, others have reported severe issues with customer service and communication.
