Quality Repairs by Technicians Who Care
A Legacy of Expertise in Japanese Vehicle Care
Japanese Auto Masters has been a trusted name in automotive care in Virginia Beach since 1982. Founded by Tom and Cindi Potter, the family-owned business has built its reputation on exceptional service, integrity, and a deep understanding of Japanese-made vehicles. With over four decades of experience, we proudly serve all makes and models of Japanese cars, trucks, and SUVs.
Committed to Quality and Customer Satisfaction
Our team of ASE-certified master technicians are highly skilled and experienced in all aspects of automotive repair and maintenance. We consistently provide elite-level service with unwavering integrity and a genuine desire to understand and address your individual needs. We prioritize clear communication, detailed explanations, and timely completion of all work.
Honesty and Transparency
At Japanese Auto Masters, we firmly believe in transparency and honest communication. We never recommend unnecessary repairs or services. Instead, we provide clear explanations of any potential issues, along with estimates and options. With our upfront pricing and detailed reports, you can be confident in making informed decisions about your vehicle's care.
Comprehensive Services for Every Need
We offer a comprehensive range of services to meet all your automotive needs, including:
- General Repairs & Maintenance: Oil changes, tune-ups, belt replacements, brake repair, electrical diagnostics, and more.
- Cooling & Heating: Diagnosis and repair of all cooling and heating system components.
- Steering & Suspension: Expert repair and maintenance of suspension systems, shocks, struts, and steering components.
- Electrical: Comprehensive electrical diagnostics and repair, including battery issues, starter problems, and electrical component replacements.
- Brakes: Complete brake inspection, diagnosis, and repair to ensure safety and performance.
Experience the Japanese Auto Masters Difference
At Japanese Auto Masters, we go beyond just fixing cars. We value building lasting relationships with our customers. Our personalized approach, attention to detail, and unwavering commitment to customer satisfaction have earned us the trust and loyalty of generations of Virginia Beach drivers.
Let us be your trusted partner in maintaining the health and performance of your vehicle. Contact us today for a personalized quote and experience the Japanese Auto Masters difference!
Exceptional Service and Experiences
Many customers rave about the exceptional service they received at Japanese Auto Masters, Inc. They praise the mechanics' helpfulness, thoroughness, and explanation of the service provided. Several customers mention that the service center went above and beyond to address their needs, including accommodating early drop-offs and opening doors early for them.
Reliability and Trust
Multiple reviewers express their trust and loyalty to Japanese Auto Masters, recalling positive experiences from previous visits. They highlight the establishment's ability to diagnose and fix issues on the first try, their reasonable costs, and the staff's professionalism and courtesy.
Attention to Detail
Some reviewers mention the attention to detail shown by the service center, such as keeping customers informed about the status of their service and providing honest advice on maintenance needs.
Cleanliness and Respect
Several customers praise the cleanliness of the establishment and the respectful manner in which the staff interacts with customers. One reviewer even notes that the service center did not allow dirty or greasy personnel to touch their vehicle.
Availability and Flexibility
A few reviewers appreciate the flexibility of the service center, which accommodated their scheduling needs and worked them in on short notice.
Conclusion
Overall, customers have a overwhelmingly positive experience at Japanese Auto Masters, Inc.
