Better Smiles, Better Lives
At Shaw Plumbing Services, we are a locally owned and operated plumbing company dedicated to providing exceptional plumbing services to residential and commercial clients throughout Spokane, Spokane Valley, and surrounding areas. Our commitment to outstanding customer service sets us apart from other plumbers in Spokane. From the moment you call us to the final walk-through of your job site, our friendly plumbers and office staff take pride in knowing you're 100% satisfied with our work.
Our Mission
Our mission is to provide fast, reliable, and quality plumbing services at an affordable price. We strive to build long-term relationships with our clients by providing exceptional customer service, upfront pricing, and free estimates. Our team of experienced plumbers is dedicated to solving any plumbing problem that comes our way, and we guarantee our work with a 1-year warranty on all services and a 7-year warranty on new water heater installations.
Our Services
Shaw Plumbing Services offers a wide range of plumbing services to meet the needs of our residential and commercial clients. Our services include:
- Water Heater Repair and Installation
- Plumbing Repairs
- Drain Cleaning
- Water Softener Installation
- Backflow Testing
- Commercial Plumbing Services
- Hydrojetting Services
- Sewer Camera Inspection
- Emergency Plumber
What Sets Us Apart
At Shaw Plumbing Services, we are committed to excellence in customer service. Our commitment to you, the customer, starts with upfront pricing, free estimates, and easy scheduling for all plumbing services. Our dedication to outstanding service continues with fast, on-time service and clear communication. From the moment you call to when our professionally licensed expert plumbers arrive at your door, Shaw Plumbing Services is here to meet and exceed your needs every step of the way.
Overview of Reviews
The reviews of Shaw Plumbing Services are overwhelmingly positive, with most customers expressing satisfaction with the company's professionalism, efficiency, and quality of work. However, there are a few negative reviews that highlight issues with pricing and communication.
Positive Experiences
Many reviewers praised the company's technicians, such as Nathan, David, Ryan, and Lonnie, for their professionalism, knowledge, and courteousness. Customers appreciated the company's prompt scheduling, efficient work, and fair pricing. Several reviewers mentioned that Shaw Plumbing Services went above and beyond to diagnose and fix problems, often providing helpful tips and insights to prevent future issues.
Positive Aspects
- Professional and courteous technicians
- Prompt scheduling and efficient work
- Fair pricing and reasonable estimates
- Quality of work and attention to detail
- Helpful tips and insights provided to customers
Negative Experiences
A few reviewers expressed dissatisfaction with the company's pricing, citing high costs for relatively simple repairs. One reviewer had a negative experience with a technician who didn't bring the necessary part, causing delays and additional costs. Another reviewer felt that the company's pricing was unreasonable, leading to a high hourly rate.
Negative Aspects
- High costs for simple repairs
- Poor communication and added expenses due to technician errors
- Unreasonable pricing and high hourly rates
