Our customers are not a number. They are our lifetime customers.
Passion for Quality & Customer Service
Professional Auto Body & Paint Inc. is a second-generation, family-owned auto body shop proudly serving the Portland, Oregon community since 1997. With over 26 years of experience, we specialize in repairing and restoring vehicles to their pre-accident condition. Our mission is to provide exceptional customer service, alongside meticulous repairs, every time.
What Sets Us Apart
Our experienced technicians, all certified by I-Car, use only the highest quality parts and materials to restore your vehicle to its pre-accident condition. We prioritize communication, providing regular updates via email, text, call, Instagram, and any other preferred method.
What We Offer
- Comprehensive Repairs: From minor dents and scratches to major structural damage, our experts handle all types of repairs, adhering to manufacturer standards.
- Insurance Assistance: We work with most major insurance companies and can guide you through the claims process, ensuring a seamless experience.
- Transparent Communication: We provide clear and consistent updates on the repair progress from start to finish.
- Quality Assurance: Every repair comes with a guarantee, demonstrating our commitment to your satisfaction.
- Personalized Experience: Unlike large chain shops, we offer a personalized touch, treating every customer like family.
Our Values
- Integrity: We stand by our work, offering a guarantee on all repairs.
- Transparency: We believe in open communication and clear explanations of the repair process.
- Customer Focus: Your needs and concerns are our top priority.
- Community Involvement: We are committed to serving the Portland community and actively participate in local events.
Choose Professional Auto Body & Paint Inc. for
- Personalized attention and a dedicated point of contact
- Unmatched customer service and communication
- Expertise in all types of repairs
- Quality workmanship that exceeds expectations
- A trusted partner in your journey back to the road.
Exceptional Customer Service
The reviews are overwhelmingly positive, praising Professional Auto Body for their exceptional customer service, professionalism, and quality of work. Many reviewers rave about the shop's family-run atmosphere, with owners Nancy and Anthony going above and beyond to ensure customer satisfaction. They highlight the importance of clear communication, keeping customers informed throughout the repair process, and advocating for their needs during insurance claims.
Efficient and Timely Repairs
Several reviewers comment on the shop's efficiency and timeliness, with many repairs completed within a week or even just one day. Anthony and his team are consistently praised for their attention to detail, ensuring accurate and high-quality work.
Insurance and Claims
Many reviewers specifically thank Nancy for her expertise and support during insurance claims, noting that she fought for their customers to receive the best possible outcome. Some even comment on the shop's advocacy for OEM parts and adherence to high standards.
