Putting over 50 Years of Combined Experience to Work for You!
Charity Plumbing is a Phoenix, Arizona-based, family-owned plumbing company with over 18 years of experience. We prioritize exceptional customer service, fair pricing, and professional expertise to handle all your residential and commercial plumbing needs.
Our Mission
Founded by Jim K., Charity Plumbing goes beyond simply fixing leaky faucets. We believe in leveraging our skills and resources to positively impact the community. Our vision is to fight against homelessness by providing vital assistance to those in need through our work.
Who We Are
Our team consists of experienced and certified plumbers who are committed to providing reliable and efficient repairs and installations. Led by Jim K., who has over 18 years of experience in the industry, we possess extensive knowledge of all aspects of plumbing, from repairs to complex installations. We are passionate about delivering exceptional customer service, ensuring open communication and clear explanations throughout the process.
Our Services
Charity Plumbing offers a comprehensive range of services to meet your diverse plumbing needs. This includes:
Residential Services
- Water heater repair and replacement
- Faucet and toilet repair
- Drain cleaning and repair
- Reverse osmosis water filtration
- Water softener installation and maintenance
- Gas line repair and installation
- Emergency plumbing repairs
Commercial Services
- Comprehensive commercial plumbing inspections and maintenance
- Emergency repairs for all your business needs
- Installation and repair of high-volume plumbing systems
Our Values
- Integrity: We value honesty and transparency in all our interactions.
- Customer Focus: We prioritize your needs and offer personalized solutions.
- Community Involvement: We are dedicated to giving back to the community we serve.
- Quality: We stand by our work and use only high-quality materials.
Join us in making a difference
When you choose Charity Plumbing, you're not just hiring a plumbing company - you're partnering with a team committed to excellence, affordability, and giving back to the community.
Communication and Service Issues
Several reviewers have expressed frustration with the company's communication and service. Gary G. complains that the technician who installed his reverse osmosis system was not a real plumber and did not know how to install it properly. He also mentions that he was unhappy with the billing process. Katie H. had trouble getting in touch with the office and scheduling a follow-up appointment. She also felt that the process was unprofessional and eventually went with a larger company.
Positive Experiences
Many reviewers have had positive experiences with Charity Plumbing. Jarred M. praises the company's responsive in-office staff, knowledgeable technicians, and straightforward billing process. Deena G. and Jamie R. both express gratitude for the company's excellent customer service, reliability, and professionalism. Joel L., Tara M., July S., Savannah C., and Blake R. all give high ratings to the company, citing excellent work, good communication, and courteous technicians.
Technical Issues
Some reviewers have reported technical issues with the company's work. Gary G. mentions that the technician who installed his reverse osmosis system cut himself and left blood behind. Katie H. had issues with miscommunication and the need to schedule additional appointments.
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