Depend on Us for Your Comfort Needs
At Henson Robinson Company, we pride ourselves on being an employee-owned contractor specializing in heating, ventilation, air conditioning, roofing, plumbing, and other systems. For over 160 years, our mission has been to provide quality products, backed with superior customer service and support.
Our Services
We offer a wide range of services to residential and commercial customers in Springfield, Petersburg, and surrounding areas in Central Illinois. Our residential services include heating and cooling, HVAC planned maintenance, plumbing, and financing options. Our commercial services include commercial service department, roofing, HVAC & mechanical, plumbing & piping, and fabrication. We also provide reliable mechanical services through our partnership with Reliable Mechanical.
Our History
150 years ago, a young man named Henson Robinson founded a business which he gave his name, and then labored the rest of his life to build. That time and energy were well spent. For the company he founded, during Abraham Lincoln's term as president, is still prospering today. From the beginning, the Henson Robinson company held the idea that all customers should be treated with respect, no matter how small or how large their purchase. Charles Robinson often told his employees: "Our customer's problems are our problems, so we'll do everything we can to solve them."
Our Commitment to Excellence
Our mission at Henson Robinson Company is to keep the same commitment to excellence that was set from the start of the business over 160 years ago. We promise to provide and install quality products, backed with superior customer service and support. We strive to maintain this dedication to ensure our customers' comfort and peace of mind throughout their place of work and residence. Here at Henson Robinson Company, we pride ourselves on having experts on staff who are committed to customers across Central Illinois.
Authorized Carrier HVAC Dealer
We are proud to be an authorized dealer for Carrier HVAC products. As leaders in residential HVAC, Carrier home comfort solutions are trusted to bring energy-efficient, quiet, consistent climate control to millions of people. As authorized dealers, we are trained to identify and recommend system solutions specific to your home and your comfort needs.
Hassle-Free Financing Options
We understand that purchasing a new air conditioner or furnace can be stressful, which is why we offer hassle-free financing options to our customers. We provide our customers with peace of mind by offering financing options with 20% down, 90 days same as cash through our in-house offer.
Employee Owned
When you talk to us, you're talking to an owner. Our employee-owned company ensures that every customer interaction is with someone who has a vested interest in providing the best possible service.
Excellent Customer Service and Quality Work
The majority of the reviews praise Henson Robinson's excellent customer service, professionalism, and quality of work. Many reviewers mentioned the courteous and knowledgeable technicians, prompt response to emergencies, and efficient service. Several reviewers appreciated the company's willingness to stand by their work and fix mistakes, demonstrating accountability and a commitment to customer satisfaction.
Positive Experiences with Technicians
Many reviewers praised specific technicians, such as JT, Carl, Tim, and Eric Ellis, for their professionalism, expertise, and courtesy. Reviewers appreciated the technicians' willingness to explain the work, answer questions, and provide recommendations.
Satisfaction with Various Services
Reviewers were satisfied with various services, including heating and cooling system installations, maintenance, and repairs. Some reviewers appreciated the company's ability to diagnose and fix complex problems, while others praised the installation of new systems, such as boilers and tankless water heaters.
Areas for Improvement
One reviewer experienced a frustrating experience with the company, citing poor communication, misdiagnosis, and a lack of effort to fix the problem. Another reviewer was unhappy with the company's failure to show up for a scheduled appointment.
Conclusion
Overall, the reviews suggest that Henson Robinson is a reputable company with a strong commitment to customer service, quality work, and professionalism.

Be the first to review Henson Robinson.
Write a Review