Your Home, Your Way: Protecting Your Interests, Always
At PHCA Medical Group, we believe that exceptional healthcare is a fundamental right for every individual, especially our seniors. For over 30 years, we have been dedicated to providing compassionate, comprehensive, and proactive primary care services to our patients in Central Florida.
Our Commitment to Excellence
Our mission is to improve the health and well-being of our patients by delivering superior medical services with a focus on preventive care and chronic disease management. We strive to create a personalized experience for each patient, empowering them to take control of their health and enjoy a better quality of life. Our commitment to excellence is reflected in our 5-star quality ratings, year after year.
Our Services
At PHCA Medical Group, we offer a range of healthcare services designed to cater to the unique needs of our senior patients. Our primary care services include adult medicine, internal medicine, geriatric medicine, and preventive care. We also provide chronic disease management, prescription medication management, and coordination of home delivery of medications. Our bilingual doctors and staff ensure that communication barriers are minimized, and our patients receive the care they deserve.
Why Choose PHCA Medical Group?
By choosing PHCA Medical Group, you can expect top-notch medical care, unparalleled patient service, and a commitment to your health and well-being. Our team of experienced healthcare professionals is dedicated to creating a warm, welcoming environment where patients feel comfortable and supported. We accept various Medicare insurance plans, ensuring that our services are accessible and affordable for our patients.
Join the PHCA Family
At PHCA Medical Group, we believe that healthcare should be a partnership between patients, physicians, and caregivers. We invite you to join our family and experience the difference that personalized, patient-centric care can make.
Patient Experience
The patient experience at this clinic is mixed, with some patients expressing satisfaction with the care they received, while others have had disappointing experiences.
Quality of Care
Some patients have praised the quality of care, mentioning specific doctors such as Dr. Torres, Dr. Perez, and Dr. Serrano as being kind, caring, and attentive. However, others have reported feeling like patients are being rushed through appointments and that the clinic is prioritizing efficiency over quality care.
Staff
The staff at the clinic has been a point of contention, with some patients praising their kindness and competence, while others have reported feeling ignored or dismissed. Several patients have mentioned long wait times, both in the waiting room and on the phone, and have expressed frustration with the clinic's communication policies.
Suggestions for Improvement
To improve the patient experience, the clinic should focus on reducing wait times, communicating more effectively with patients, and prioritizing quality care over efficiency. The clinic should also address the issue of long wait times in the waiting room and ensure that the staff is trained to provide attentive and compassionate care.
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