The care you need. The choice you want.
At Premier Physicians, we're dedicated to providing top-notch medical care to our patients in Northeast Ohio. As the largest independent multi-specialty physician group practice in the region, we're committed to delivering compassionate, high-quality care that meets the unique needs of each individual.
Our History
Our journey began with a vision to create a healthcare system that puts patients first. We believe that every person deserves access to quality care, regardless of their background or circumstances. Over the years, we've grown to become a premier healthcare provider in Northeast Ohio, with a team of over 80 skilled physicians and advanced practice providers. Our growth is a testament to our commitment to excellence and our passion for improving the health and well-being of our community.
Our Services
We offer a comprehensive range of medical services, including primary care, specialty care, diagnostic services, and surgical services. Our outpatient center provides a convenient and comfortable setting for patients to receive care, with state-of-the-art facilities and equipment. Our diagnostic services include biometrics, bone density testing, cardiac stress testing, CT scanning, echocardiography, EMG testing, Holter-monitoring, lab services, mammography, MRI scanning, nuclear medicine, nuclear testing, pulmonary function, vascular testing, and X-ray. We also offer therapy services, including physical therapy, to help patients recover from injury or illness.
Our Approach
At Premier Physicians, we take a patient-centered approach to care. We believe that every patient deserves personalized attention, compassion, and respect. Our team of healthcare professionals works together to provide comprehensive care that addresses the physical, emotional, and spiritual needs of each patient. We're committed to staying at the forefront of medical technology and best practices, ensuring that our patients receive the most effective and innovative care available.
Our Advantage
As an independent physician group practice, we're able to offer a unique healthcare experience that sets us apart from larger health systems. We're able to provide high-quality care at a lower cost, making it more accessible to our patients. Our independence also allows us to be more agile and responsive to the needs of our patients, allowing us to make decisions that put their interests first.
Poor Customer Service
The majority of reviews express frustration with the customer service provided at Premier Physicians Lab. The front desk staff, in particular, receives criticism for being rude, slow, and incompetent. Several reviewers mention waiting for extended periods before being attended to, often with differing answers or no explanations from staff. One reviewer mentions being hung up on twice by the office "manager" when trying to resolve an issue with medication. Another reviewer reports that the staff was unprofessional and rude, leading to a negative experience.
Disorganization and Inefficiency
Several reviewers criticize the office for being disorganized and inefficient. One reviewer mentions having to wait for paperwork to be completed for prior authorization, while another reviewer reports that the staff gave differing answers before explaining the situation. Poor communication and lack of follow-up are also mentioned as issues.
Good Medical Care
Despite the poor customer service, several reviewers praise the medical care provided by Dr. Haddad, Dr. Plasa, Dr. Nelson Dsilva, Dr. Seikel, and the Wound Care Center staff. These doctors and staff members are described as caring, compassionate, and providing excellent care. Reviewers also appreciate the ease of scheduling appointments, parking, and cleanliness of the facility.
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