Trust us to get you back on the road!
At Big Valley Towing, we understand the importance of reliable and efficient towing services. That's why we've dedicated ourselves to providing top-notch heavy duty towing and transporting solutions to the Las Vegas community and beyond. With over 10 years of experience and a team of experts, we're equipped to handle any towing job, big or small.
Our Story
Big Valley Towing was founded in 2006 by the late "Big Dann" Collins and his wife, Debbie Collins. After a successful 15-year run as the owner of another Las Vegas towing company, Big Valley Towing was born. Although Dann's life was tragically cut short in 2011, Debbie continues to run the business, providing citywide Las Vegas towing, heavy-duty hauling, and roadside assistance. Today, Big Valley Towing is a 100% woman-owned business, committed to upholding the highest standards of excellence and customer satisfaction.
Our Team
Our team of experts is dedicated to providing exceptional service and ensuring that every customer receives the care and attention they deserve. From our operations manager, Jose Norena, to our team of experienced tow truck drivers, including Keith, Craig, Hardy, Peter, and Jon, we take pride in our work and strive to build long-lasting relationships with our customers.
Our Services
Big Valley Towing offers a comprehensive range of services, including heavy duty towing, medium duty towing, light duty towing, roadside assistance, and impound towing. Our state-of-the-art fleet of modern equipment, including our 50-ton rotator, enables us to tackle even the most complex towing jobs with ease. Whether you're in need of a quick tow or a comprehensive roadside assistance package, we're here to help.
Community Involvement
At Big Valley Towing, we're committed to giving back to our community. We participate in various local initiatives and events, demonstrating our dedication to being a responsible and caring corporate citizen.
Exceptional Customer Service
Several reviewers praised the exceptional customer service provided by Big Valley Towing. Charlotte, Sherwin, Elvis, and other staff members were commended for their kindness, professionalism, and prompt response to emergencies.
Prompt Response and Reliable Service
Reviewers appreciated the quick response time and reliable service provided by Big Valley Towing. They were grateful for the prompt assistance, especially during stressful situations like car breakdowns and accidents.
Friendly and Professional Staff
Many reviewers praised the friendly and professional attitude of the staff, including drivers and dispatchers. They were impressed by the courteous and helpful nature of the staff, which made a significant difference in their experiences.
Negative Experiences
Some reviewers had negative experiences with Big Valley Towing, citing issues with customer service, rude staff, and unreasonable prices. A few reviewers reported being stranded or left waiting for an extended period, which added to their frustration.
Complaints about Pricing and Practices
A few reviewers criticized the company's pricing and practices, such as holding vehicles for ransom or demanding additional fees. Some reviewers felt that the company was more interested in making a profit than providing genuine assistance.
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