Trust us to keep your home comfortable and safe, 24/7!
At Carroll Plumbing, Heating & Cooling, we pride ourselves on being the trusted provider of residential plumbing, heating, and cooling repair and service in Richmond and throughout central Virginia. With over 50 years of experience, our team of experts is dedicated to providing timely and affordable services to our customers. We understand the importance of having working plumbing and HVAC systems in your home, which is why we offer 24/7 emergency service and respond promptly to emergency calls.
Our Services
We offer a wide range of services to meet all your plumbing, heating, and cooling needs. Our services include:
- Full-service plumbing for any room in the house or exterior, including residential and new construction services
- Heating and cooling repair or new equipment, parts, and installation, including residential and new construction services
- Boiler service and repair or system upgrades and retrofits, including residential and new construction services
- Drain cleaning and sewer line repair
- Water heater repair and service, including tankless water heaters
- HVAC system installation, repair, and maintenance, including 24/7 emergency service
Our Commitment to Excellence
At Carroll Plumbing, Heating & Cooling, we are committed to excellence in everything we do. We strive to provide the highest level of customer service, and our team of experts is dedicated to providing timely and affordable solutions to meet all your plumbing, heating, and cooling needs.
Our History
Carroll Plumbing, Heating & Cooling has been proudly serving Richmond and central Virginia for over 50 years. Our team of experts has earned a reputation for providing exceptional service, and we are proud to have been named as one of Richmond's Favorite Plumbers for three years in a row.
Our Team
Our team of experts is dedicated to providing exceptional service to our customers. We are passionate about what we do, and we strive to provide the highest level of customer service in everything we do.
Areas We Serve
We proudly serve the following areas:
- Downtown Richmond
- Church Hill
- Shockoe Bottom
- Windsor Farms
- West End Richmond
- Innsbrook
- Short Pump
- Tuckahoe
- Westhampton
- Willow Lawn
- Bon Air
- Chester
- Chesterfield
- Midlothian
- Moseley
Overview of Carroll Plumbing and Heating Reviews
Positive Experiences
Carroll Plumbing and Heating has received a majority of 5-star reviews, with customers praising the company's prompt and professional service, knowledgeable technicians, and overall reliability. Many customers have had positive experiences with the company's quick response times, competitive pricing, and cleanliness of the workspace after completing the job.
Praises for Technicians
Several reviewers have praised specific technicians, such as Jake, Imani, and Keith, for their excellent work, friendly demeanor, and ability to explain complex issues in a clear and professional manner.
Appreciation for Emergency Services
Some customers have praised the company's emergency services, stating that they were able to respond quickly and efficiently to urgent situations, such as burst pipes and faulty water heaters.
Negative Experiences
However, not all experiences with Carroll Plumbing and Heating have been positive. Some customers have expressed dissatisfaction with the company's billing practices, citing instances of overcharging and unclear pricing structures.
Concerns about Billing Practices
A few reviewers have expressed concerns about the company's flat-rate system, stating that it can lead to overcharging for services rendered. One customer reported being charged for 7 hours of labor despite the crew only working for 5 hours.
_issues with Specific Services
Some customers have reported issues with specific services, such as the replacement of a lead water line, which resulted in a basement flood, and the diagnosis of an AC unit, which was not properly addressed.
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