Serving Families with Compassion and Dignity
Our Legacy & Values
Payment Center 1 has been serving the Newark community since 1958. Guided by our unwavering empathy and commitment, we have dedicated ourselves to providing compassionate and comprehensive services to bereaved families during their most difficult times. We believe in treating each family as individuals, tailoring our services to their unique needs and preferences.
Our Services
Payment Center 1 offers a comprehensive range of services to help families honor the lives of their loved ones and make the grieving process less stressful.
Our services include
- Traditional Services: Classic funeral arrangements, viewings, processions, and religious services.
- Life Celebration Services: Memorable celebrations of life that reflect the unique personalities of your loved one.
- Direct Cremation: Affordable and efficient option for those who choose not to have a traditional service.
- Pre-Planning: Plan your funeral arrangements in advance to relieve stress and ensure your wishes are respected.
- Grief Support: Resources and guidance to help you cope with the emotional and practical challenges of grief.
Why Choose Payment Center 1?
- Personalized Attention: We take the time to get to know you and understand your needs.
- Compassionate Care: Our experienced and caring staff is dedicated to providing support and guidance every step of the way.
- Customizable Services: We tailor our services to match your beliefs, preferences, and budget.
- Community Involvement: We are committed to giving back to the community through various initiatives.
Our Commitment
Payment Center 1 is committed to providing ethical and affordable services that meet the diverse needs of our community. We are proud to be a trusted partner in times of loss and grief.
Contact Us Today
To learn more about our services or to discuss your specific needs, please feel free to contact us at (800) 824-9229. We are here to answer your questions and guide you through this difficult time.
Overall Experience
The reviews describe a mix of extremely negative and positive experiences at the funeral home. The negative reviews far outweigh the positive, with most reviewers expressing disappointment, frustration, and even trauma due to the funeral home's disorganization, lack of empathy, and unprofessional conduct.
Negative Experiences
- Many reviewers reported feeling disrespected, ignored, or dismissed by the staff, particularly Mrs. Perry and Mr. Arnold.
- There were multiple instances of overbooking, resulting in families being directed to the basement without an elevator or having to navigate through crowded areas.
- Funeral services were often delayed or poorly coordinated, leaving families feeling frustrated and disrespected.
- Makeup and presentation of the deceased were criticized for being poorly done.
- Reviewers also complained about the lack of privacy, with some families encountering other funeral groups in the same area.
- Some reviewers reported being forced to direct the funeral services themselves due to the funeral home's lack of organization.
Positive Experience
- One reviewer, Theresa Armstrong, praised the funeral home's professionalism, respect, and personalized service, stating that they had used their services for multiple family members and would continue to do so.
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