Your Partner in Insurance Solutions
At Robinson Insurance Group, we believe that insurance should be a safeguard, not a worry. As a family-owned and operated independent insurance agency, we've been serving Bucks County and surrounding areas for over 35 years. Our mission is to provide our clients with personalized service, expert guidance, and comprehensive coverage that meets their unique needs.
Our Story
Founded in 1986 by Thomas Robinson, our agency has grown into a reputable and respected name in the insurance industry. We've built our success on a foundation of integrity, innovation, and a commitment to excellence. Our team of licensed insurance professionals is dedicated to delivering exceptional service, helping you make informed decisions, and protecting what matters most to you.
Our Services
As a full-service insurance agency, we offer a wide range of insurance products and services, including:
- Auto Insurance: Protect yourself and your vehicle with our customizable auto insurance policies.
- Life Insurance: Secure your loved ones' financial future with our life insurance solutions.
- Home Insurance: Protect your home and its contents from unforeseen events with our comprehensive home insurance policies.
- Tenant Insurance: Renters, don't leave your belongings unprotected. Our tenant insurance policies have got you covered.
- Commercial Insurance: Grow your business with confidence, armed with our commercial insurance solutions.
Our Commitment
At Robinson Insurance Group, we're passionate about delivering personalized service, expert guidance, and comprehensive coverage. We're dedicated to understanding your unique needs, identifying your exposures, and presenting you with options to protect what matters most. We're committed to being there for you, every step of the way.
Our Advantage
As an independent insurance agency, we represent many of the nation's most prestigious insurance companies and major benefit providers. This allows us to tailor-make a policy that suits your unique needs and budget. We're not beholden to any one carrier, which means we can shop for the best coverage and price for you. Our team of specialists has the expertise to navigate even the most complex insurance issues, ensuring you have the proper protection and support.
Get Started
At Robinson Insurance Group, we're committed to helping you navigate the complexities of insurance. Contact us today to learn how we can help you with all your Pennsylvania insurance needs.
Contact Us
Robinson Insurance Group
2581 York Road, Suite #E
Jamison, PA 18929
Phone: 215-918-2555
Poor Customer Service and Unreliable Business
Many reviewers have expressed their disappointment and frustration with Tom's insurance agency. The common theme among these reviews is the lack of responsiveness, unprofessionalism, and unreliability of the agency. Several reviewers mentioned that Tom was difficult to get in touch with, and when they did manage to reach him, he was unhelpful or uncommunicative.
Mixed Reviews
However, there are a few reviews that stand out from the rest. One reviewer, Kellie Payne, had a positive experience with Tom, stating that he is always available to help and has good prices. Another reviewer, Victor Tee, also had a positive experience, stating that Tom had written policies for many of his clients and was highly recommended.
Cancellation Issues
Several reviewers had issues with cancelling their policies. Jillian Clouthier mentioned that she had to spend countless hours on the phone cancelling policies and getting refunds, while Cathy Rivera mentioned that she had to call the insurance company herself to cancel her policy because Tom's agency was not responsive.
Communication Breakdown
Many reviewers mentioned that the communication with Tom's agency broke down, leading to frustration and difficulty in resolving issues. J. Noon mentioned that he never got any updates on his policy payments, and when he did try to contact Tom, he was told not to worry about it, only to find out that his policy had been cancelled.
Unhelpful Agent
Bikram Mohanty had a particularly egregious experience, mentioning that the agent was not helpful at all when his roof was damaged by wind. The insurance company eventually cancelled his coverage due to a small claim, and the agent did not assist with the process.
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