No One Ever Turned Away For Lack of Funds
At Guardian Memorial, we understand that making final plans can be an overwhelming emotional responsibility. There are countless things that must be done, many decisions that need to be made. What is involved? What are the costs? What final arrangements did the deceased truly wish to have? Our experienced staff is committed to taking care of families with dignity, respect, and genuine concern. We offer value, experience, and knowledge in arranging the needs for you and your loved ones.
Our Services
We offer a wide range of services to cater to your needs, including reception facilities and catered events, cremations, burials, funerals, chartered sea ceremonies, advanced planning, urns, caskets, burial vaults, domestic and international shipments, custom memorial stationery, floral tributes, event wire, internet webcasting, lifetime video tributes, grave monuments, travel protection plans, and more. Our team is dedicated to providing compassionate detail, with exceptional service.
Our Commitment
At Guardian Memorial, we are committed to excellence and value in funeral service. We have been a part of Ventura County for nearly two decades, helping families like yours with professional funeral and cremation services. Our experience enables us to provide attentive, caring service to generations of Southern California families. Whether you are making arrangements now or are gathering information for the future, we are here to guide you through the process with compassion and understanding.
Why Choose Us
We are proud to be a family-owned and operated business, and we believe that our family-oriented staff better understands the needs and concerns of your family. We are dedicated to providing a unique and modern approach to an "Age Old" tradition of caring for loved ones when they die. Our approach allows us to focus on compassion and dignity, while maintaining affordability. We are proud to say that "No One Ever Turned Away For Lack of Funds".
Poor Customer Service and Unprofessionalism
The reviews express frustration and disappointment with the customer service and professionalism of the funeral home. The representatives are described as rude, passive-aggressive, and unapologetic, leaving customers feeling disrespected and uncared for.
Failed Deliveries and Miscommunication
One reviewer had a personal experience where a floral arrangement was not displayed during a funeral service, and despite assurances that it was delivered, it was later found to be hidden away, wilted, and uncared for. This lack of attention to detail and care has left a sour taste in the reviewer's mouth.
Lack of Accountability and Empathy
The reviewers criticize the funeral home's lack of accountability, with no attempts to rectify the situation or offer apologies. The funeral director, Mark Fuentes Sr., is specifically mentioned as unresponsive to concerns, further exacerbating the sense of disappointment and frustration.
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