Protecting Your Tomorrow Today
At Kathy McKay State Farm Insurance Agency, we are dedicated to providing exceptional customer service and helping our clients find the right insurance products to fit their needs. With over 36 years of experience as an insurance agent, our team is committed to serving the communities of Phelps, Dent, Maries, and beyond from our office located in Rolla, Missouri.
Our Services
We offer a wide range of insurance products, including auto, home, condo, renters, personal articles, business, life, health, and pet insurance. Our team is qualified to provide customized solutions for your specific needs, whether you're looking to protect your family, home, or business. In addition to our insurance services, we also offer banking, mutual funds, and annuities through FINRA's BrokerCheck.
Our Mission
Our mission is to provide exceptional customer service and help our clients achieve their insurance goals. As a Crystal Excellence Agent Qualifier, I am committed to being a profitable agent for over 25 years, and my team has over 40 years of combined experience. We are dedicated to being active and supportive of all community events and are proud members of the Chamber of Commerce.
Our Story
I was born in Kansas City, Missouri, and raised on a farm in Mountain Grove, Missouri. I graduated from Mountain Grove High School in 1968 and went on to attend college in Springfield, Missouri. I worked as a paralegal for a law firm in Springfield before moving to Rolla in 1977. I started my career with State Farm in 1987 and have been dedicated to serving my clients ever since. In my free time, I enjoy reading, gardening, vacationing, and spending time with my five grandchildren.
Customer Service
The reviews highlight the exceptional customer service provided by Kathy McKay and her staff. Many reviewers praised their professionalism, knowledge, and helpfulness. They were commended for being polite, courteous, and efficient in addressing customers' concerns.
Knowledgeable and Experienced Agents
Reviewers appreciated the expertise and experience of Kathy McKay and her team. They were able to provide personalized service, explaining insurance products and options in detail, and helping customers make informed decisions.
Communication and Responsiveness
The staff was praised for their excellent communication skills, keeping customers informed throughout the application process and responding promptly to queries.
Positive Experiences
Several reviewers shared their positive experiences with Kathy McKay's agency, mentioning the convenience of doing business over the phone and email, as well as the competitive pricing and convenient payment options.
Negative Experiences
However, two reviewers reported negative experiences, citing issues with incorrect billing, rude customer service, and unfulfilled promises.
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