We're like your mom's sweater: a furniture store with a soul.
At Fairhaven Furniture, we're passionate about helping you create a home that's truly yours. We believe that your home should be a reflection of your personality, style, and values. That's why we offer a wide range of high-quality furniture and home decor items that are designed to inspire and delight.
Our Services
We're more than just a furniture store - we're a partner in helping you create the home of your dreams. Our expert team is dedicated to providing exceptional service, from complimentary interior design consultations to full-service delivery and installation. We're committed to making your shopping experience with us seamless, stress-free, and enjoyable.
Furniture for Every Room
From stylish sofas and sectionals to comfortable chairs and recliners, we have everything you need to furnish your living room. Our dining room collection features beautiful tables, chairs, and storage pieces, while our bedroom selection includes comfortable beds, mattresses, and storage solutions. We also offer a wide range of office furniture, lighting, and home decor items to complete your space.
Design Services
At Fairhaven Furniture, we believe that good design is about more than just aesthetics - it's about creating a space that's functional, comfortable, and inspiring. That's why we offer complimentary interior design services to help you bring your vision to life. Our experienced designers will work with you to understand your needs, preferences, and budget, and provide personalized recommendations and solutions.
Our Values
At Fairhaven Furniture, we're committed to providing outstanding service, quality products, and exceptional value. We believe in building long-term relationships with our customers, and we're dedicated to making a positive impact on our community and the environment.
Visit Us
We invite you to visit us at our store located at 72 Blatchley Avenue, New Haven, CT 06513. Our knowledgeable and friendly staff are always happy to assist you in finding the perfect piece of furniture or answering any questions you may have. You can also reach us at 203.776.3099 or 800.404.4754. We look forward to helping you make your house a home!
Positive Experience
Fairhaven Furniture seems to be a gem in the eyes of most customers. Many reviewers have praised the store's great selection of well-designed, contemporary furniture at excellent values. The delivery team, in particular, has received high praise for being courteous and knowledgeable. Additionally, the store's staff has been described as friendly, knowledgeable, and willing to go the extra mile to ensure customer satisfaction.
Exceptional Customer Service
The store's focus on customer satisfaction is evident in the examples of exceptional service provided by its employees. Joe and his colleagues were extremely helpful in assisting with a repair, going above and beyond to ensure the customer was happy. Colleen reached out to apologize for a communication problem and sent Lao to rectify the issue, ensuring the customer's satisfaction. Aaron, a delivery person, was also praised for his pleasant and friendly demeanor.
Inconsistent Customer Service
However, one reviewer felt that the customer service was inconsistent. The reviewer mentioned that they were not greeted warmly by the design representatives on the floor, whereas a youngish couple who entered the store around the same time were treated with much friendlier service.
Deliveries and Communication
One reviewer was unhappy with the store's communication strategy, feeling that they were left unrepresented for 6 days after delivery. Another reviewer had a problem with communication regarding a love seat, but Colleen's apology and Lao's assistance resolved the issue.
Mixed Reviews
Some reviewers have had excellent experiences, while others have had mixed opinions. Michael L. gave the store a negative review due to poor communication, and Zonne B. was disappointed with the inconsistent customer service.
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