Our Legacy and Commitment to Excellence
Craftsman Collision USA has proudly served the Long Beach community for over 40 years. Family-owned and operated, we take immense pride in providing exceptional auto body repair services to our valued customers. With a commitment to excellence, backed by a lifetime guarantee, we stand out as a trusted partner in the healing process after an accident.
Quality Collision Repair Services
Our skilled technicians are certified by various manufacturers, including Honda, Ford, Lincoln, and Nissan. We handle all kinds of repairs, from minor bumper damage to serious frame damage and everything in between. We utilize state-of-the-art technology and follow manufacturer specifications to ensure the highest quality repairs.
Comprehensive Services
Beyond just repairs, we handle all aspects of the process, including:
- Insurance Claims: We work with all major insurance companies and guide you through the claims process with ease.
- Accurate Estimates: We provide transparent and detailed estimates to ensure you understand the costs associated with your repairs.
- Communication and Updates: We keep you updated about the progress of your repairs every step of the way.
- Prompt Service: We understand the importance of getting your vehicle back on the road quickly and efficiently.
Experience and Expertise
Our team comprises highly skilled technicians, certified estimators, and customer service representatives with extensive experience in the automotive industry. We combine technical expertise with genuine empathy to deliver a seamless and supportive experience for every customer.
State-of-the-Art Facilities and Technology
Our modern facility is equipped with cutting-edge technology, including:
- Ultra-modern spray booths
- State-of-the-art computer laser measuring technology
- Precision color-matching system
- Advanced paint and polishing systems
Our Promise
At Craftsman Collision USA, we are dedicated to providing:
- Exceptional customer service
- Quality repairs that exceed expectations
- Competitive pricing and transparent billing
- Timely completion of repairs
Craftsman Collision Reviews Summary
Excellent Customer Service
Craftsman Collision received numerous 5-star reviews for their exceptional customer service. Reviewers praised the friendly, efficient, and communicative staff, who kept them updated throughout the repair process. Many reviewers appreciated the text message progress updates, which were not commonly experienced at other body shops.
High-Quality Workmanship
The repairs done by Craftsman Collision were consistently praised for being of high quality. Reviewers were impressed with the work done on their vehicles, which looked "amazing" and "impeccable" after repairs. The staff was also commended for their attention to detail, including repairing small dents and scratches.
Efficient and Timely Repairs
Craftsman Collision was praised for their efficient and timely repairs. Reviewers appreciated that the repairs were completed faster than expected, and that the staff was responsive to their needs. The shop's ability to communicate effectively and keep customers updated helped to reduce stress and anxiety.
Professional and Friendly Staff
The staff at Craftsman Collision was repeatedly praised for their professionalism and friendliness. Reviewers appreciated the welcoming and confident staff, who made them feel comfortable and at ease.
One Negative Review
George Jackson, one of the reviewers, gave a 3-star rating due to Craftsman Collision's failure to set expectations and communicate effectively. He experienced a lack of transparency and updates throughout the repair process, which led to frustration and disappointment.
Be the first to review Craftsman Collision USA.
Write a Review
