A Family Tradition of Quality and Care
Blue Collision Auto Care has proudly served the Surprise, AZ community since 2004. We are a family-owned and operated auto body repair and auto care center dedicated to providing exceptional customer service and unparalleled expertise.
Our Commitment
Our mission is to consistently exceed customer expectations by:
- Providing superior quality automotive and collision repair services.
- Delivering exceptional customer service in a friendly and welcoming environment.
- Building lasting relationships with our clients.
Comprehensive Services to Meet Your Needs
We offer a comprehensive range of services to address all your automotive needs, including:
- Free Estimates: Obtain a personalized estimate for your repairs with no obligation.
- 24/7 Towing: Never worry about being stranded - our team is available 24/7 to tow your vehicle.
- Complete Detail Department: Restore your vehicle to its pristine condition with our meticulous detailing services.
- Pick-up & Delivery: No need to stress about transportation - we can pick up and deliver your vehicle.
- Windshield & Glass Replacement: Quickly and efficiently replace damaged windshields and windows.
Experience and Expertise
Our team consists of highly skilled and certified technicians with extensive experience in all aspects of automotive repair and collision repair. We are an insurance-approved shop, ensuring that our repairs meet the highest industry standards.
Client-Focused Approach
We understand the importance of clear communication and transparency throughout the repair process. We will:
- Provide regular updates on the status of your repairs.
- Explain the repair process and answer your questions.
- Advocate for you with your insurance company.
Choose Blue Collision Auto Care for
- Unparalleled expertise and attention to detail.
- Unbeatably fair and transparent pricing.
- Customer-centered approach and exceptional communication.
- Family-friendly atmosphere and commitment to building lasting relationships.
Experience with Blue Collision
Positive Experience
Most customers had a positive experience with Blue Collision, praising the staff for their honesty, professionalism, and excellent customer service. They were impressed with the quality of work, prompt responses, and transparency throughout the repair process.
Trustworthiness
Several reviewers appreciated the trustworthiness of the staff, particularly when it came to seniors. They felt that the team was honest and didn't take advantage of vulnerable customers.
Efficient Service
Many customers were impressed with the efficient service, including quick turnaround times, prompt responses, and flexibility in scheduling. Some even received complimentary services, such as interior cleaning and waxing.
Negative Experience
Communication Issues
A few customers experienced communication issues, including lack of updates, unresponsive staff, and unclear expectations. This led to frustration and delays in the repair process.
Incomplete Work
One customer reported incomplete work, including a missing laptop and an unresolved warning light issue.
Long Wait Times
A couple of customers experienced long wait times, including a 9-day delay for a relatively simple repair.
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