Celebrating 55+ Years of Comfort and Trust
At John Lock Air Conditioning and Heating Service Inc., we take pride in being a third-generation family-operated company, proudly serving Western New York for over 55 years. Our management team boasts over 60 years of combined experience, and our installation foremen each have 25+ years of experience. Our service technicians have been with us for over 30 years, ensuring that our customers receive the highest level of expertise and personalized service.
Our Story
Since 1967, we have been dedicated to providing top-notch heating and cooling services to homeowners and businesses in the Greater Buffalo area. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the most trusted HVAC companies in the region. We specialize in the design, installation, and service of heating, cooling, and indoor air quality equipment for both residential and commercial properties.
Our Services
At John Lock Air Conditioning and Heating Service Inc., we offer a comprehensive range of services to meet all your heating and cooling needs. Our Installation services include Furnace Installation, Radiant Heat Installation, Central Air Conditioning Installation, Ductless Systems Installation, Home Generator Installation, Snowmelt System Installation, Air Filtration Installation, and Garage Heaters Installation. Our Repair services cover Air Conditioning Repair, Furnace Repair, Boiler Repair, and Thermostat Repair. We also provide Maintenance services to ensure your system runs efficiently and effectively.
Our Commitment
We are committed to providing exceptional customer service, prompt courteous service, and high-quality work. We listen to our customers' needs and provide 100% free no-obligation estimates. Our team is dedicated to working neatly, cleanly, and efficiently to minimize disruptions to your daily routine. We take pride in our honest and integrity-based approach to business, ensuring that our customers receive the best possible experience.
Why Choose Us?
With over 55 years of experience, we have earned a reputation as a trusted and reliable HVAC company in Western New York. Our team of experts is dedicated to providing exceptional service, and our commitment to customer satisfaction is unmatched. We offer competitive pricing, quality products, and unparalleled customer service. When you choose John Lock Air Conditioning and Heating Service Inc., you can rest assured that you are in good hands.
Excellent Customer Service and Professionalism
Many customers praised John Lock Air Conditioning & Heating Service for their excellent customer service and professionalism. Reviewers mentioned that the technicians were knowledgeable, friendly, and courteous, and that they went above and beyond to ensure customer satisfaction.
Positive Experiences with Installations and Repairs
Several reviewers had positive experiences with the installation of new furnaces and air conditioning units, praising the efficiency and professionalism of the installers. Others mentioned that the technicians were able to diagnose and fix issues quickly and effectively, often going above and beyond to ensure customer satisfaction.
Praise for Specific Technicians and Staff
Several reviewers praised specific technicians and staff members, including Jerry, Chris, Dave, and Brennan, for their excellent service and professionalism.
Negative Experiences with Repairs and Customer Service
Some reviewers had negative experiences with repairs and customer service, citing issues with misdiagnosis, overcharging, and poor communication. One reviewer mentioned that a technician broke a part during a repair, causing further issues, while another reviewer was unhappy with the lack of response to their concerns and billing disputes.
Inconsistent Communication and Billing Issues
A few reviewers mentioned issues with communication and billing, including failure to respond to calls or emails, miscommunication about appointments, and disputes over billing.
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