"Your Future is Our Priority" - Let us help you protect it
Our Vision
Mercury Insurance proudly stands as a trusted partner in protecting individuals and businesses in Los Angeles, CA. We believe in empowering our community through comprehensive insurance solutions and personalized guidance. Our team of experienced professionals is dedicated to helping you navigate complex insurance matters with clarity and ease.
Who We Are
Driven by personal experiences where friends and family struggled to find adequate coverage, we founded Mercury Insurance with a mission to simplify the insurance landscape. We take the time to understand your unique needs and provide tailored solutions to protect what matters most. Our passionate professionals are committed to delivering exceptional customer service, guiding you through the process with empathy and expertise.
Our Values
Our core values underpin everything we do:
- Accessibility: We prioritize clear and transparent communication, ensuring you understand your coverage options.
- Individual Attention: Your needs are unique, so we tailor our services to your specific situation.
- Community Focus: We actively engage with our community, offering educational resources and personalized guidance.
- Integrity: We build trust through honesty, transparency, and ethical practices.
- Innovation: We embrace new technologies and trends to enhance your insurance experience.
Our Services
Mercury Insurance offers a comprehensive range of insurance solutions for individuals and businesses, including:
- Personal Insurance: Homeowners, Auto, DUI, SR-22, Life Insurance, Health Insurance, and more.
- Business Insurance: Commercial Auto, Business Property, Employment Practices Liability, General Liability, and more.
- Specialized Insurance: Flood, Earthquake, Off-Road, and Recreational Insurance.
Our Commitment
Our ultimate goal is to empower you to make informed insurance decisions. We actively work to:
- Reduce your costs by identifying applicable discounts and coverage adjustments.
- Minimize your risk by offering risk management solutions and proactive guidance.
- Protect your financial future by providing reliable coverage against unexpected events.
Overall Experience
The majority of customers have had a positive experience with EZ Insurance, praising the company's professionalism, friendly service, and quick response to issues. Many customers have been with the company for years and have had no issues with their insurance policies.
Positive Aspects
- Friendly and helpful staff, particularly Harry, Andy, and Manny
- Quick response to insurance issues and claims
- Professional and knowledgeable agents
- Competitive pricing and coverage options
- Efficient and timely service
Negative Aspects
- One customer had a negative experience with an adjuster and felt that their claim was not handled properly
- One customer had a poor experience with a specific employee who was rude and unhelpful
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