Protecting Your Greatest Assets, Achieving Your Financial Goals
At the Miguel Serrato State Farm Agency, we are dedicated to providing our customers with exceptional service and personalized insurance solutions to protect their unique needs. As a local insurance agency in El Paso, Texas, we understand the importance of having the right coverage to safeguard your assets and achieve your financial goals.
As a resident of El Paso for over 12 years, originally from Monterrey, Mexico, I have a deep understanding of the local community and its diverse needs. I studied Bachelor of Science in Industrial Engineering at the University of Texas at El Paso and have been part of the State Farm family since 2016.
Our office is located in the West side of El Paso, overlooking the mountains, just a few streets away from The University of Texas at El Paso (UTEP). Our goal is to provide you with an excellent customer service experience and help you uncover your insurance needs. We are bilingual, speaking both English and Spanish, to support our Spanish-speaking neighbors.
Our Services
We offer a wide range of insurance products, including Auto, Motorcycle, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet, and Recreational Vehicle Insurance. We also provide additional products such as Banking and Annuities. Our team is dedicated to helping you navigate the complex world of insurance and create a personalized plan that meets your unique needs.
Our Commitment
At the Miguel Serrato State Farm Agency, we are committed to providing exceptional customer service, building strong relationships with our customers, and helping you achieve your financial goals. We welcome El Paso residents to our agency and focus on easing the process of insurance. Please don't hesitate to ask about additional discounts for students and youthful drivers.
Call to Action
Let us help you protect your greatest assets and achieve your financial goals. Call or stop by our office for a free Auto and/or Home Insurance quote today!
Overall Experience
The overall experience with this insurance agency is overwhelmingly positive. The agents are commended for their excellent customer service, attention to detail, and ability to provide personalized advice and guidance. Clients appreciate the agents' patience, kindness, and willingness to explain complex insurance policies in a clear and concise manner.
Praises for Agents
Several clients have praised specific agents, including Pedro, Llancy, and Miguel Serrato, for their exceptional service, expertise, and professionalism. These agents have been commended for providing excellent advice, being attentive, and making clients feel valued.
Customer Service
The agency's customer service is highly praised, with clients appreciating the agents' ability to explain policies in detail, answer questions, and provide personalized guidance. The agents are also commended for being polite, respectful, and caring.
One Negative Experience
One client had a negative experience with an agent, Miguel Serrato, who allegedly engaged in predatory practices, including lying to clients, charging them more for less coverage, and refusing to cancel policies or provide refunds.
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