Providing the Elite Experience - When You Need It Most
At New E.R.A. Elite Roadside Assistance, we're a team of dedicated professionals with decades of combined experience in the auto service industry. Our mission is to provide reliable, urgent, and respectful towing services to our neighbors in the greater Cincinnati area. We're committed to delivering best-in-class service at competitive prices, and we're proud to offer a wide array of automotive emergency services to get you back on the road quickly and safely.
Our Services
We offer a comprehensive range of services designed to meet your every need, from light- to medium-duty towing and roadside assistance to accident recovery, junk car removal, and more. Our experts are highly trained, licensed, and certified to get the job done right, and we're available 24 hours a day, seven days a week to ensure you receive the help you need, when you need it.
Whether you're stranded on the side of the road, need help with a flat tire, or simply want to sell an old or unwanted vehicle, we're here to help. Our state-of-the-art equipment and expertise ensure that every job is done right, the first time, every time. We work tirelessly to provide the elite experience you deserve, from the moment you call us until the moment we part ways.
Our Commitment
At New E.R.A. Elite Roadside Assistance, we're committed to providing the highest level of service and care to each and every customer. We understand that car troubles can be stressful and frustrating, and that's why we're dedicated to making your experience with us as smooth and seamless as possible. Our experts are not just highly trained and certified; they're also kind, compassionate, and genuinely committed to helping you get back on the road.
Overview of Roadside Assistance Services
Positive Experiences
- Several reviewers praised the prompt and professional service provided by the company's technicians, with many mentioning their helpfulness and kindness.
- Some reviewers appreciated the ease of tracking the technician's ETA through the company's app.
- A few reviewers mentioned the affordability of the services and the reasonable pricing.
- Several reviewers appreciated the technicians' expertise and ability to diagnose and fix the issue quickly.
Negative Experiences
- A few reviewers experienced issues with the company's communication and organization, including delayed or unfulfilled promises and a lack of follow-through on paperwork.
- One reviewer reported damage to their vehicle during a tow and was unhappy with the company's response to the issue.
- A few reviewers experienced long wait times or no-shows from the technicians, leading to frustration and disappointment.
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