Reeves Insurance Associates, Inc. is a leading insurance provider in Douglasville, Georgia, serving the surrounding areas of metro Atlanta. As a reputable and independent agency, we pride ourselves on providing outstanding customer service, tailored insurance solutions, and unparalleled expertise.
Mission Statement
Our mission is to build long-lasting relationships with our customers by offering personalized insurance services, tailored to meet their unique needs. We strive to deliver exceptional customer service, providing peace of mind to our clients, their families, and their businesses. We believe that insurance should be a partnership, not a one-size-fits-all proposition.
Our History
Founded by Kevin White, our dedicated team has been serving the community with integrity, expertise, and a commitment to excellence. With over 40 years of combined experience, our agents understand the complexities of the insurance industry and are dedicated to providing a superior customer experience.
Services
We offer a comprehensive range of insurance services, catering to the diverse needs of our clients. Our expertise includes:
- Business Insurance: Protect your business with tailored packages, including property, liability, and commercial auto insurance.
- Workers' Compensation: Provide your employees with a comprehensive compensation package and ensure your business is protected in case of accidents.
- Auto Insurance: Customized auto insurance solutions for individuals, fleets, and commercial operations.
- Home Insurance: Protect your home and family with a comprehensive homeowners' insurance policy.
- Personal Umbrella: Extend your liability coverage and protect your assets with a personal umbrella policy.
- Motorcycle Insurance: Specialized insurance solutions for motorcycle enthusiasts.
- Flood Insurance: Protect your property from flood-related damages.
- Bond Insurance: Manage risks and ensure compliance with bonding requirements.
- Life Insurance: Ensure the financial security of your loved ones with a tailored life insurance policy.
- Garage/Dealers Insurance: Customized insurance solutions for auto dealerships, garages, and service centers.
- Trucking & Commercial Auto Insurance: Protect your commercial vehicles and drivers with a customized insurance package.
Our Team
At Reeves Insurance Associates, Inc., we believe in the importance of a strong team. Our experienced agents and staff are committed to providing exceptional customer service, listening to our clients' needs, and delivering tailored insurance solutions.
Exceptional Customer Service
Reeves Insurance Associates has received numerous 5-star reviews from satisfied customers. Many reviewers have praised the company's excellent customer service, highlighting the friendly and knowledgeable staff, particularly Tracie, David, Megan, Rebecca, Kevin, and Taylor. These agents have been described as responsive, helpful, and professional, going above and beyond to meet their clients' needs.
Long-Term Partnerships
Several reviewers have mentioned building long-term relationships with the company, some spanning over 10 years. They appreciate the consistent attention to their insurance needs, receiving personalized service, and being treated with respect.
Efficient and Seamless Experience
Reviewers have commended Reeves Insurance Associates for their efficient and seamless experience, noting that quotes are provided promptly, and coverage is obtained quickly. The company's ability to find the best policies for their clients has been particularly impressive.
Specific Services and Agents
Several reviewers have praised specific services and agents, such as Megan's exceptional performance in obtaining quotes and coverage, Kevin's tenacity in finding the best policies, and Tracie's amazing customer service. These agents have been described as knowledgeable, helpful, and responsive.
One Negative Review
Only one reviewer has left a negative review, complaining about the company's inflexibility in renewal processes, lack of personal contact, and attempts to finance insurance policies. However, this reviewer's concerns were met with a strong response from the company, and the majority of reviews demonstrate exceptional customer service and satisfaction.
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