Protecting What Matters Most, One Policy at a Time
At Terry W Jones State Farm Insurance, we take pride in serving Nashville, Mt Juliet, Donelson, Madison, Nolensville, and the surrounding areas in Tennessee. Our dedicated team of licensed Insurance Professionals is committed to providing insurance coverage for your specific needs. Whether it's Auto Insurance, Homeowners Insurance, Condo Insurance, Renters Insurance, Pet Insurance, Life Insurance, Boat Insurance, Motorcycle Insurance, or Financial Services, we are here to assist you. We also offer specialized insurance for small business owners with our Commercial lines of Insurance.
Our Story
As your State Farm Insurance Agent for the Nashville, TN area, I have been serving as a State Farm Insurance Agent since 2000. I hold a BA in Finance from Middle Tennessee State University and have previous experience as a State Farm first responder, claims/national catastrophe team supervisor, and catastrophe re-inspector/trainer. Additionally, I bring 9 years of State Farm Regional/Corp Human Resources experience to the table.
Our Services
We offer a wide range of insurance services, including:
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Pet Insurance
- Life Insurance
- Boat Insurance
- Motorcycle Insurance
- Business and Commercial Insurance
- Financial Services
Our Commitment
We are committed to providing personalized service to each and every one of our clients. Our goal is to help you navigate the complex world of insurance and find the right coverage for your specific needs. Whether you're relocating to Nashville, Mt Juliet, Donelson, Madison, Nolensville, or any surrounding area in Tennessee, we are here to help.
Office Information
Our office is located at 545 Mainstream Drive, Suite 104, Nashville, TN 37228. We are open Monday through Friday from 9:00am to 5:00pm, and Saturday and after hours by appointment. You can reach us by phone at (615) 256-6066 or by email through our website. We look forward to serving you.
Staff and Customer Service
The majority of reviewers have had exceptional experiences with Terry W. Jones and his staff, praising their professionalism, kindness, and willingness to assist. Many reviewers have highlighted the excellent customer service provided by Terry, Hugo, Oschae, and other staff members. They have been praised for their prompt responses, detailed explanations, and efforts to resolve any issues in a courteous and professional manner.
Complaints and Issues
However, there have been a few instances where reviewers have experienced issues with the claims process. Amy Gregory and Brian Gregory have reported difficulty with handling claims, with Amy stating that her family has been "sadly disappointed" with the lack of progress in their case. Brian has criticized Terry for not being proactive in resolving their claim and has accused State Farm of being "crooks."
Conclusion
The overall impression is that Terry W. Jones and his staff have consistently provided excellent customer service and expertise to their clients. While there have been some instances of issues with claims, most reviewers have had overwhelmingly positive experiences with State Farm and have recommended their services to others.
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