Our Mission: Excellence in Collision Repair and Customer Service
Since 1990, Pole Position Auto Body has been a trusted name in collision repair and auto body services in the Macomb County area. We are a family-owned and operated business with a passion for providing exceptional customer service and meticulous repairs.
Our Expertise
Our certified technicians are highly skilled in all aspects of collision repair, including:
- Collision Repair: We handle all types of damage, from minor dents and scratches to complete frame repairs and replacements.
- Paintless Dent Repair: We expertly repair dents without damaging the paint surface, saving you time and money.
- Custom Painting & Fabrication: Our team can restore your vehicle to its pre-accident condition or customize it according to your preferences.
- Mechanical & Maintenance: We offer a comprehensive range of mechanical services to ensure your vehicle is road-ready.
- Glass Repair & Replacement: We handle all types of window damage, from minor chips to complete replacements.
Beyond just repairs
At Pole Position Auto Body, we understand that dealing with a vehicle accident can be stressful. Our dedicated team is committed to:
- Providing Transparent Communication: We will clearly explain the repair process, estimated timeline, and insurance coverage options.
- Expertly Handling Insurance Claims: We work with all major insurance companies and will advocate for your needs.
- Convenience & Efficiency: We offer convenient pickup and delivery services, ensuring your maximum comfort.
- Attention to Detail: We meticulously restore your vehicle to its pre-accident condition, inside and out.
Our Commitment to You
We take pride in our unmatched customer service, detailed workmanship, and unwavering dedication to excellence. We are committed to:
- Providing you with a personalized and seamless repair experience.
- Delivering repairs that exceed your expectations.
- Treating you with respect and empathy throughout the entire process.
Contact us today and let Pole Position Auto Body help you get back on the road with confidence.
Overall Experience
The reviewers had an overwhelmingly positive experience with Pole Position, with all reviewers giving a 5-star rating. They praised the professionalism, communication, and quality of work from the team, particularly Hugo and the front office.
Quality of Work
The reviewers were extremely satisfied with the quality of the repairs done on their vehicles. They mentioned that the work was flawless, and the finished product looked brand new. The team even went above and beyond by cleaning the inside and outside of the vehicles, and in some cases, fixing additional issues not originally requested.
Customer Service
The customer service was highly praised, with reviewers mentioning that the team was friendly, polite, and courteous. They kept the customers informed throughout the entire process, sending texts and photos of the work in progress. The reviewers appreciated the extra effort put into making them feel comfortable and confident in the repair process.
Communication
The communication from the team was excellent, with reviewers stating that they were kept informed every step of the way. The team was responsive to their concerns and questions, making the entire process smooth and stress-free.
Recommendation
All reviewers highly recommend Pole Position to anyone in need of collision repair, praising the team's professionalism, quality of work, and exceptional customer service.
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